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Web Intelligence responsible for very slow loading of some sites

Version 9.5.2/Threat engine 3.65.2/Threat data 5.32

 

This behavior seems to have started relatively recently. Can't say exactly when. Some sites involved: politico.com, nytimes.com, discussions.apple.com

In addition to this, Web Intelligence is crashing every few days. Already reported some months ago. Unable to say which site triggers the crash.

 

Process:         SophosWebIntelligence [5284]
Path:            /Library/Sophos Anti-Virus/SophosWebIntelligence.bundle/Contents/MacOS/SophosWebIntelligence
Identifier:      SophosWebIntelligence
Version:         9.5.1 (???)
Code Type:       X86-64 (Native)
Parent Process:  launchd [1]
User ID:         504

Date/Time:       2016-10-17 10:09:04.593 -0400
OS Version:      Mac OS X 10.8.5 (12F45)
Report Version:  10

Crashed Thread:  2  Dispatch queue: com.sophos.proxyQueue

Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: EXC_I386_GPFLT

Thread 0:: Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib            0x000000010279c10e __psynch_mutexdrop + 10
1   libsystem_c.dylib                 0x00000001026321a7 pthread_mutex_unlock + 334
2   com.sophos.macendpoint.SophosWebIntelligence    0x0000000101727ce4 SME::BusinessLogicTransaction::chainTransaction(SME::Transaction*) + 52
3   com.sophos.macendpoint.SophosWebIntelligence    0x000000010173ea86 SME::URLBusinessLogic::Impl::scan_result(ScanResults const&) + 912
4   com.sophos.macendpoint.SophosWebIntelligence    0x0000000101738a9f SME::BusinessLogicHelper::scan_results(unsigned int, ScanResults const*) + 119
5   com.sophos.macendpoint.SophosWebIntelligence    0x0000000101727491 SME::WebEngine::scan_result(unsigned int, ScanResults const*) + 39
6   com.sophos.macendpoint.SophosWebIntelligence    0x000000010168896e SME::Connection::scan_result(unsigned int, ScanResults const*) + 36
7   com.sophos.macendpoint.SophosWebIntelligence    0x000000010166e013 -[CommonProxy filterRequestBroker:didReceiveSXLResult:forRequestToken:] + 1160
8   com.sophos.macendpoint.SophosWebIntelligence    0x0000000101672489 -[SMEFilterRequestBroker sxlQueryJob:hasResults:] + 269
9   com.apple.CoreFoundation          0x000000010221809c __invoking___ + 140
10  com.apple.CoreFoundation          0x0000000102217f37 -[NSInvocation invoke] + 263
11  com.apple.CoreFoundation          0x0000000102218109 -[NSInvocation invokeWithTarget:] + 57
12  com.apple.CoreFoundation          0x0000000102213197 ___forwarding___ + 775
13  com.apple.CoreFoundation          0x0000000102212e18 _CF_forwarding_prep_0 + 232
14  com.apple.CoreFoundation          0x000000010221809c __invoking___ + 140
15  com.apple.CoreFoundation          0x0000000102217f37 -[NSInvocation invoke] + 263
16  com.apple.Foundation              0x0000000101b7b5f3 -[NSConnection dispatchInvocation:] + 331
17  com.apple.Foundation              0x0000000101b7a651 -[NSConnection handleRequest:sequence:] + 1378
18  com.apple.Foundation              0x0000000101b747dd -[NSConnection handlePortCoder:] + 895
19  com.apple.Foundation              0x0000000101b7400f -[NSConnection dispatchWithComponents:] + 53
20  com.apple.Foundation              0x0000000101b73b15 __NSFireMachPort + 257
21  com.apple.CoreFoundation          0x0000000102193e40 __CFMachPortPerform + 288
22  com.apple.CoreFoundation          0x0000000102193d09 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE1_PERFORM_FUNCTION__ + 41
23  com.apple.CoreFoundation          0x0000000102193a49 __CFRunLoopDoSource1 + 153
24  com.apple.CoreFoundation          0x00000001021c6c02 __CFRunLoopRun + 1826
25  com.apple.CoreFoundation          0x00000001021c60e2 CFRunLoopRunSpecific + 290
26  com.apple.Foundation              0x0000000101b5e7ee -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 268
27  com.sophos.macendpoint.SophosGenericsCore    0x0000000101a062f2 -[SGBackgroundService _runWithArgs:] + 229
28  com.sophos.macendpoint.SophosGenericsCore    0x0000000101a0679e SGBackgroundServiceMain + 600
29  com.sophos.macendpoint.SophosWebIntelligence    0x000000010167822e main + 219
30  libdyld.dylib                     0x00000001025cd7e1 start + 1

Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib            0x000000010279cd16 kevent + 10
1   libdispatch.dylib                 0x0000000102591dea _dispatch_mgr_invoke + 883
2   libdispatch.dylib                 0x00000001025919ee _dispatch_mgr_thread + 54

Thread 2 Crashed:: Dispatch queue: com.sophos.proxyQueue
0   com.sophos.macendpoint.SophosWebIntelligence    0x000000010173a608 SME::BusinessLogicHelper::releaseRetirements() + 78
1   com.sophos.macendpoint.SophosWebIntelligence    0x000000010172658f SME::WebEngine::Impl::Stub::Hand::bytesAvailable() const + 67
2   com.sophos.macendpoint.SophosWebIntelligence    0x00000001016884ca (anonymous namespace)::drain(SME::Flow&, SME::Socket&, SME::Socket&, SME::CharBuffer&, bool) + 74
3   com.sophos.macendpoint.SophosWebIntelligence    0x00000001016882aa SME::Connection::notifyRead(SME::Socket::Impl const*) + 822
4   com.apple.CoreFoundation          0x00000001021e2fa5 __CFSocketPerformV0 + 1045
5   com.apple.CoreFoundation          0x00000001021a3b31 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17
6   com.apple.CoreFoundation          0x00000001021a3455 __CFRunLoopDoSources0 + 245
7   com.apple.CoreFoundation          0x00000001021c67f5 __CFRunLoopRun + 789
8   com.apple.CoreFoundation          0x00000001021c60e2 CFRunLoopRunSpecific + 290
9   com.sophos.macendpoint.SophosWebIntelligence    0x000000010168bba6 SME::SocketMultiplex::poll(unsigned long) + 120
10  com.sophos.macendpoint.SophosWebIntelligence    0x00000001016861d4 SME::Proxy::poll(unsigned long) + 402
11  com.sophos.macendpoint.SophosWebIntelligence    0x00000001016769d9 __33-[SMEWebClient startIntercepting]_block_invoke + 469
12  libdispatch.dylib                 0x0000000102592f01 _dispatch_call_block_and_release + 15
13  libdispatch.dylib                 0x000000010258f0b6 _dispatch_client_callout + 8
14  libdispatch.dylib                 0x000000010259047f _dispatch_queue_drain + 235
15  libdispatch.dylib                 0x00000001025902f1 _dispatch_queue_invoke + 52
16  libdispatch.dylib                 0x00000001025901c3 _dispatch_worker_thread2 + 249
17  libsystem_c.dylib                 0x000000010262ecdb _pthread_wqthread + 404
18  libsystem_c.dylib                 0x0000000102619191 start_wqthread + 13



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