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HELP PLEASE Do I have a virus??

Beverley

HEllo

While using Chrome, the warning box with "SOPHOS anti virus is not running" came up.

I closed down and restarted and ran the scan but it only took a second and it said it was complete. 

I have attached a Skitch to show what the preferences shows,

Sorry I'm not very IT literate,,,as you can read.

Please help me if you can?

Thank you

Beverley

:1020899


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  • 0

    Hi Beverly,

    Thanks for providing the screenshot, that's very helpful.

    You probably don't have a virus, but it looks like something has failed with the Sophos software. Here's some options on what you can do to fix it.

    Option 1: Restart your Mac 

    Option 2:  Uninstall / resintall Sophos (Try this f a restart does not fix the error)

    1. Browse to this page and download a new copy of the installer (Click "Get Started" and follow the prompts)

    2.  Use the "Remove Sophos Antivirus" app to uninstall. You will find this in finder under Applications > Remove Sophos Antivirus

    3. Restart your Mac

    4. Double-click the install app you downloaded in step 1 (The file is called savosx_he_r)

    5. Follow the on-screen prompts until the install is complete

    Hopefully that will get you back up and running, but if you have any questions don't hesitate to let us know!

    :1020906
Reply
  • 0

    Hi Beverly,

    Thanks for providing the screenshot, that's very helpful.

    You probably don't have a virus, but it looks like something has failed with the Sophos software. Here's some options on what you can do to fix it.

    Option 1: Restart your Mac 

    Option 2:  Uninstall / resintall Sophos (Try this f a restart does not fix the error)

    1. Browse to this page and download a new copy of the installer (Click "Get Started" and follow the prompts)

    2.  Use the "Remove Sophos Antivirus" app to uninstall. You will find this in finder under Applications > Remove Sophos Antivirus

    3. Restart your Mac

    4. Double-click the install app you downloaded in step 1 (The file is called savosx_he_r)

    5. Follow the on-screen prompts until the install is complete

    Hopefully that will get you back up and running, but if you have any questions don't hesitate to let us know!

    :1020906
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