Sorry to repeat a question, but I've waited six days on a previous post with no response, and I am totally unprotected on this computer now.
I installed Sophos 9.4 through a University portal, but it gets hung and never works (even the "about Sophos Anti-Virus" tab shows all "Unknown" and "null"). I am trying to install the most recent version from your website, but it cannot unless I uninstall the previous version. However there is no "remove Sophos" app anywhere. I have opened the contents of the SAV folder and verified it's not there.
Of note, even if I do uninstall it, I am worried the new version will have the same hang. I think it is the autoupdate problem.
I am running Mac 10.11.6
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