Hi All
Not able to run Sophos, edition I get through work which is a standalone edition or the home edition. Installed both many times but no luck and same issue. Cleared out all areas that I know of prior to reinstall.
It appears to crash in thread 6 as below and is constant. Daemon starts then crashes. It started around August 24 and it was about this time where I removed bootcamp and reinstalled bootcamp with Windows 10 and resized the mac partition larger than it was previously.
Is there anywhere I can clear config info?
Hoping someone can point me in the right direction.
Process: SophosConfigD [19268]
Path: /Library/Sophos Anti-Virus/SophosConfigD
Identifier: SophosConfigD
Version: 0
Code Type: X86-64 (Native)
Parent Process: launchd [1]
Responsible: SophosConfigD [19268]
User ID: 0
Date/Time: 2016-09-09 12:42:39.083 +1000
OS Version: Mac OS X 10.11.6 (15G1004)
Report Version: 11
Anonymous UUID: 8B468F82-649D-1D78-7A48-47BB5C2D731F
Sleep/Wake UUID: 76C89F04-D6CA-4110-94FD-B98833FB5B7D
Time Awake Since Boot: 23000 seconds
Time Since Wake: 19000 seconds
System Integrity Protection: enabled
Crashed Thread: 6
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY
Application Specific Information:
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[__NSPlaceholderDictionary initWithObjects:forKeys:count:]: attempt to insert nil object from objects[0]'
abort() called
terminating with uncaught exception of type NSException
Application Specific Backtrace 1:
0 CoreFoundation 0x00007fff9716c4f2 __exceptionPreprocess + 178
1 libobjc.A.dylib 0x00007fff90458f7e objc_exception_throw + 48
2 CoreFoundation 0x00007fff970667de -[__NSPlaceholderDictionary initWithObjects:forKeys:count:] + 318
3 CoreFoundation 0x00007fff9706666b +[NSDictionary dictionaryWithObjects:forKeys:count:] + 59
4 SophosConfigD 0x0000000102e598a2 -[SMEHardwareTelemetry updateDisksInfo] + 1386
5 SophosConfigD 0x0000000102e587b4 -[SMEHardwareTelemetry updateHardwareInfoWithoutRestart] + 49
6 SophosConfigD 0x0000000102e58755 -[SMEHardwareTelemetry updateHardwareTelemetry] + 782
7 SophosConfigD 0x0000000102e4d2f8 -[SAVFeatureFeedback start] + 230
8 Foundation 0x00007fff85f9be64 __NSThread__start__ + 1351
9 libsystem_pthread.dylib 0x00007fff8a5ab99d _pthread_body + 131
10 libsystem_pthread.dylib 0x00007fff8a5ab91a _pthread_body + 0
11 libsystem_pthread.dylib 0x00007fff8a5a9351 thread_start + 13
Global Trace Buffer (reverse chronological seconds):
18446744044.057209 CFNetwork 0x0000000103513659 TCP Conn 0x7fa0e1566a70 complete. fd: 8, err: 0
18446744044.057301 CFNetwork 0x00000001035a1f33 TCP Conn 0x7fa0e1566a70 event 1. err: 0
18446744044.058887 CFNetwork 0x000000010351292b TCP Conn 0x7fa0e1566a70 started
18446744044.059437 CFNetwork 0x00000001034d656e Creating default cookie storage with process/bundle identifier
18446744044.059448 CFNetwork 0x00000001034d6506 Faulting in CFHTTPCookieStorage singleton
18446744044.059448 CFNetwork 0x00000001034d6395 Faulting in NSHTTPCookieStorage singleton
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff90f9df72 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff90f9d3b3 mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff970e11c4 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff970e068c __CFRunLoopRun + 1356
4 com.apple.CoreFoundation 0x00007fff970dfed8 CFRunLoopRunSpecific + 296
5 com.apple.Foundation 0x00007fff85f8aed9 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 270
6 com.apple.Foundation 0x00007fff85f8adb8 -[NSRunLoop(NSRunLoop) run] + 74
7 SophosConfigD 0x0000000102e44865 main + 1843
8 libdyld.dylib 0x00007fff87e8b5ad start + 1
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff90fa4efa kevent_qos + 10
1 libdispatch.dylib 0x00007fff87805165 _dispatch_mgr_invoke + 216
2 libdispatch.dylib 0x00007fff87804dcd _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff90fa45e2 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8a5ab578 _pthread_wqthread + 1283
2 libsystem_pthread.dylib 0x00007fff8a5a9341 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff90fa45e2 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8a5ab578 _pthread_wqthread + 1283
2 libsystem_pthread.dylib 0x00007fff8a5a9341 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff90fa45e2 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8a5ab578 _pthread_wqthread + 1283
2 libsystem_pthread.dylib 0x00007fff8a5a9341 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff90fa407a __select + 10
1 SophosConfigD 0x0000000102e6dc7b run_flusher + 3551
2 libsystem_pthread.dylib 0x00007fff8a5ab99d _pthread_body + 131
3 libsystem_pthread.dylib 0x00007fff8a5ab91a _pthread_start + 168
4 libsystem_pthread.dylib 0x00007fff8a5a9351 thread_start + 13
Thread 6 Crashed:
0 libsystem_kernel.dylib 0x00007fff90fa3f06 __pthread_kill + 10
1 libsystem_pthread.dylib 0x00007fff8a5ae4ec pthread_kill + 90
2 libsystem_c.dylib 0x00007fff87f186df abort + 129
3 libc++abi.dylib 0x00007fff8a9c2c11 abort_message + 257
4 libc++abi.dylib 0x00007fff8a9e8e17 default_terminate_handler() + 267
5 libobjc.A.dylib 0x00007fff9045b6ae _objc_terminate() + 103
6 libc++abi.dylib 0x00007fff8a9e600e std::__terminate(void (*)()) + 8
7 libc++abi.dylib 0x00007fff8a9e5a7a __cxa_throw + 121
8 libobjc.A.dylib 0x00007fff9045908c objc_exception_throw + 318
9 com.apple.CoreFoundation 0x00007fff970667de -[__NSPlaceholderDictionary initWithObjects:forKeys:count:] + 318
10 com.apple.CoreFoundation 0x00007fff9706666b +[NSDictionary dictionaryWithObjects:forKeys:count:] + 59
11 SophosConfigD 0x0000000102e598a2 -[SMEHardwareTelemetry updateDisksInfo] + 1386
12 SophosConfigD 0x0000000102e587b4 -[SMEHardwareTelemetry updateHardwareInfoWithoutRestart] + 49
13 SophosConfigD 0x0000000102e58755 -[SMEHardwareTelemetry updateHardwareTelemetry] + 782
14 SophosConfigD 0x0000000102e4d2f8 -[SAVFeatureFeedback start] + 230
15 com.apple.Foundation 0x00007fff85f9be64 __NSThread__start__ + 1351
16 libsystem_pthread.dylib 0x00007fff8a5ab99d _pthread_body + 131
17 libsystem_pthread.dylib 0x00007fff8a5ab91a _pthread_start + 168
18 libsystem_pthread.dylib 0x00007fff8a5a9351 thread_start + 13
This thread was automatically locked due to age.