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Sophos crashes but no answer from support :( - any ideas where to look?

DavidMurray

Hi All

Not able to run Sophos, edition I get through work which is a standalone edition or the home edition. Installed both many times but no luck and same issue. Cleared out all areas that I know of prior to reinstall.

It appears to crash in thread 6 as below and is constant. Daemon starts then crashes. It started around August 24 and it was about this time where I removed bootcamp and reinstalled bootcamp with Windows 10 and resized the mac partition larger than it was previously.

Is there anywhere I can clear config info?

Hoping someone can point me in the right direction.

Process: SophosConfigD [19268]
Path: /Library/Sophos Anti-Virus/SophosConfigD
Identifier: SophosConfigD
Version: 0
Code Type: X86-64 (Native)
Parent Process: launchd [1]
Responsible: SophosConfigD [19268]
User ID: 0

Date/Time: 2016-09-09 12:42:39.083 +1000
OS Version: Mac OS X 10.11.6 (15G1004)
Report Version: 11
Anonymous UUID: 8B468F82-649D-1D78-7A48-47BB5C2D731F

Sleep/Wake UUID: 76C89F04-D6CA-4110-94FD-B98833FB5B7D

Time Awake Since Boot: 23000 seconds
Time Since Wake: 19000 seconds

System Integrity Protection: enabled

Crashed Thread: 6

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[__NSPlaceholderDictionary initWithObjects:forKeys:count:]: attempt to insert nil object from objects[0]'
abort() called
terminating with uncaught exception of type NSException

Application Specific Backtrace 1:
0 CoreFoundation 0x00007fff9716c4f2 __exceptionPreprocess + 178
1 libobjc.A.dylib 0x00007fff90458f7e objc_exception_throw + 48
2 CoreFoundation 0x00007fff970667de -[__NSPlaceholderDictionary initWithObjects:forKeys:count:] + 318
3 CoreFoundation 0x00007fff9706666b +[NSDictionary dictionaryWithObjects:forKeys:count:] + 59
4 SophosConfigD 0x0000000102e598a2 -[SMEHardwareTelemetry updateDisksInfo] + 1386
5 SophosConfigD 0x0000000102e587b4 -[SMEHardwareTelemetry updateHardwareInfoWithoutRestart] + 49
6 SophosConfigD 0x0000000102e58755 -[SMEHardwareTelemetry updateHardwareTelemetry] + 782
7 SophosConfigD 0x0000000102e4d2f8 -[SAVFeatureFeedback start] + 230
8 Foundation 0x00007fff85f9be64 __NSThread__start__ + 1351
9 libsystem_pthread.dylib 0x00007fff8a5ab99d _pthread_body + 131
10 libsystem_pthread.dylib 0x00007fff8a5ab91a _pthread_body + 0
11 libsystem_pthread.dylib 0x00007fff8a5a9351 thread_start + 13

Global Trace Buffer (reverse chronological seconds):
18446744044.057209 CFNetwork 0x0000000103513659 TCP Conn 0x7fa0e1566a70 complete. fd: 8, err: 0
18446744044.057301 CFNetwork 0x00000001035a1f33 TCP Conn 0x7fa0e1566a70 event 1. err: 0
18446744044.058887 CFNetwork 0x000000010351292b TCP Conn 0x7fa0e1566a70 started
18446744044.059437 CFNetwork 0x00000001034d656e Creating default cookie storage with process/bundle identifier
18446744044.059448 CFNetwork 0x00000001034d6506 Faulting in CFHTTPCookieStorage singleton
18446744044.059448 CFNetwork 0x00000001034d6395 Faulting in NSHTTPCookieStorage singleton

Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff90f9df72 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff90f9d3b3 mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff970e11c4 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff970e068c __CFRunLoopRun + 1356
4 com.apple.CoreFoundation 0x00007fff970dfed8 CFRunLoopRunSpecific + 296
5 com.apple.Foundation 0x00007fff85f8aed9 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 270
6 com.apple.Foundation 0x00007fff85f8adb8 -[NSRunLoop(NSRunLoop) run] + 74
7 SophosConfigD 0x0000000102e44865 main + 1843
8 libdyld.dylib 0x00007fff87e8b5ad start + 1

Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff90fa4efa kevent_qos + 10
1 libdispatch.dylib 0x00007fff87805165 _dispatch_mgr_invoke + 216
2 libdispatch.dylib 0x00007fff87804dcd _dispatch_mgr_thread + 52

Thread 2:
0 libsystem_kernel.dylib 0x00007fff90fa45e2 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8a5ab578 _pthread_wqthread + 1283
2 libsystem_pthread.dylib 0x00007fff8a5a9341 start_wqthread + 13

Thread 3:
0 libsystem_kernel.dylib 0x00007fff90fa45e2 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8a5ab578 _pthread_wqthread + 1283
2 libsystem_pthread.dylib 0x00007fff8a5a9341 start_wqthread + 13

Thread 4:
0 libsystem_kernel.dylib 0x00007fff90fa45e2 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8a5ab578 _pthread_wqthread + 1283
2 libsystem_pthread.dylib 0x00007fff8a5a9341 start_wqthread + 13

Thread 5:
0 libsystem_kernel.dylib 0x00007fff90fa407a __select + 10
1 SophosConfigD 0x0000000102e6dc7b run_flusher + 3551
2 libsystem_pthread.dylib 0x00007fff8a5ab99d _pthread_body + 131
3 libsystem_pthread.dylib 0x00007fff8a5ab91a _pthread_start + 168
4 libsystem_pthread.dylib 0x00007fff8a5a9351 thread_start + 13

Thread 6 Crashed:
0 libsystem_kernel.dylib 0x00007fff90fa3f06 __pthread_kill + 10
1 libsystem_pthread.dylib 0x00007fff8a5ae4ec pthread_kill + 90
2 libsystem_c.dylib 0x00007fff87f186df abort + 129
3 libc++abi.dylib 0x00007fff8a9c2c11 abort_message + 257
4 libc++abi.dylib 0x00007fff8a9e8e17 default_terminate_handler() + 267
5 libobjc.A.dylib 0x00007fff9045b6ae _objc_terminate() + 103
6 libc++abi.dylib 0x00007fff8a9e600e std::__terminate(void (*)()) + 8
7 libc++abi.dylib 0x00007fff8a9e5a7a __cxa_throw + 121
8 libobjc.A.dylib 0x00007fff9045908c objc_exception_throw + 318
9 com.apple.CoreFoundation 0x00007fff970667de -[__NSPlaceholderDictionary initWithObjects:forKeys:count:] + 318
10 com.apple.CoreFoundation 0x00007fff9706666b +[NSDictionary dictionaryWithObjects:forKeys:count:] + 59
11 SophosConfigD 0x0000000102e598a2 -[SMEHardwareTelemetry updateDisksInfo] + 1386
12 SophosConfigD 0x0000000102e587b4 -[SMEHardwareTelemetry updateHardwareInfoWithoutRestart] + 49
13 SophosConfigD 0x0000000102e58755 -[SMEHardwareTelemetry updateHardwareTelemetry] + 782
14 SophosConfigD 0x0000000102e4d2f8 -[SAVFeatureFeedback start] + 230
15 com.apple.Foundation 0x00007fff85f9be64 __NSThread__start__ + 1351
16 libsystem_pthread.dylib 0x00007fff8a5ab99d _pthread_body + 131
17 libsystem_pthread.dylib 0x00007fff8a5ab91a _pthread_start + 168
18 libsystem_pthread.dylib 0x00007fff8a5a9351 thread_start + 13



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  • 0

    I sort of solved it but it isn't permanent.

    When I looked at SophosConfigD crash report in Console application (in utilities) I see a thread crashing as below.

    So what I did was fire up Winclone (as I have a bootcamp partition) and started winclone which I guess touches the MBR, The errors stop. onsidering I was getting crashes  every 10 secs on the system this was positive.

    So Sophos is now running fine.  However, if I restart the mac Sophos starts crashing again.

    So for me, it has something to do with Sophos not liking the partition table by the looks of it.

    Check you console and Sophos crash reports to see if this is the same issue.

    Dave

    Thread 6 Crashed:
    0 libsystem_kernel.dylib 0x00007fff8cd18f06 __pthread_kill + 10
    1 libsystem_pthread.dylib 0x00007fff863234ec pthread_kill + 90
    2 libsystem_c.dylib 0x00007fff83c8d6df abort + 129
    3 libc++abi.dylib 0x00007fff86737c11 abort_message + 257
    4 libc++abi.dylib 0x00007fff8675de17 default_terminate_handler() + 267
    5 libobjc.A.dylib 0x00007fff8c1d06ae _objc_terminate() + 103
    6 libc++abi.dylib 0x00007fff8675b00e std::__terminate(void (*)()) + 8
    7 libc++abi.dylib 0x00007fff8675aa7a __cxa_throw + 121
    8 libobjc.A.dylib 0x00007fff8c1ce08c objc_exception_throw + 318
    9 com.apple.CoreFoundation 0x00007fff92ddb7de -[__NSPlaceholderDictionary initWithObjects:forKeys:count:] + 318
    10 com.apple.CoreFoundation 0x00007fff92ddb66b +[NSDictionary dictionaryWithObjects:forKeys:count:] + 59
    11 SophosConfigD 0x000000010e4948a2 -[SMEHardwareTelemetry updateDisksInfo] + 1386
    12 SophosConfigD 0x000000010e4937b4 -[SMEHardwareTelemetry updateHardwareInfoWithoutRestart] + 49
    13 SophosConfigD 0x000000010e493755 -[SMEHardwareTelemetry updateHardwareTelemetry] + 782
    14 SophosConfigD 0x000000010e4882f8 -[SAVFeatureFeedback start] + 230
    15 com.apple.Foundation 0x00007fff81d10e64 __NSThread__start__ + 1351
    16 libsystem_pthread.dylib 0x00007fff8632099d _pthread_body + 131
    17 libsystem_pthread.dylib 0x00007fff8632091a _pthread_start + 168
    18 libsystem_pthread.dylib 0x00007fff8631e351 thread_start + 13

Reply
  • 0

    I sort of solved it but it isn't permanent.

    When I looked at SophosConfigD crash report in Console application (in utilities) I see a thread crashing as below.

    So what I did was fire up Winclone (as I have a bootcamp partition) and started winclone which I guess touches the MBR, The errors stop. onsidering I was getting crashes  every 10 secs on the system this was positive.

    So Sophos is now running fine.  However, if I restart the mac Sophos starts crashing again.

    So for me, it has something to do with Sophos not liking the partition table by the looks of it.

    Check you console and Sophos crash reports to see if this is the same issue.

    Dave

    Thread 6 Crashed:
    0 libsystem_kernel.dylib 0x00007fff8cd18f06 __pthread_kill + 10
    1 libsystem_pthread.dylib 0x00007fff863234ec pthread_kill + 90
    2 libsystem_c.dylib 0x00007fff83c8d6df abort + 129
    3 libc++abi.dylib 0x00007fff86737c11 abort_message + 257
    4 libc++abi.dylib 0x00007fff8675de17 default_terminate_handler() + 267
    5 libobjc.A.dylib 0x00007fff8c1d06ae _objc_terminate() + 103
    6 libc++abi.dylib 0x00007fff8675b00e std::__terminate(void (*)()) + 8
    7 libc++abi.dylib 0x00007fff8675aa7a __cxa_throw + 121
    8 libobjc.A.dylib 0x00007fff8c1ce08c objc_exception_throw + 318
    9 com.apple.CoreFoundation 0x00007fff92ddb7de -[__NSPlaceholderDictionary initWithObjects:forKeys:count:] + 318
    10 com.apple.CoreFoundation 0x00007fff92ddb66b +[NSDictionary dictionaryWithObjects:forKeys:count:] + 59
    11 SophosConfigD 0x000000010e4948a2 -[SMEHardwareTelemetry updateDisksInfo] + 1386
    12 SophosConfigD 0x000000010e4937b4 -[SMEHardwareTelemetry updateHardwareInfoWithoutRestart] + 49
    13 SophosConfigD 0x000000010e493755 -[SMEHardwareTelemetry updateHardwareTelemetry] + 782
    14 SophosConfigD 0x000000010e4882f8 -[SAVFeatureFeedback start] + 230
    15 com.apple.Foundation 0x00007fff81d10e64 __NSThread__start__ + 1351
    16 libsystem_pthread.dylib 0x00007fff8632099d _pthread_body + 131
    17 libsystem_pthread.dylib 0x00007fff8632091a _pthread_start + 168
    18 libsystem_pthread.dylib 0x00007fff8631e351 thread_start + 13

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