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Real time on-access exclusions being ignored

santrix
I've been using Sophos AV on Mac for years, but I can't take it any more - it's a shame as it's an excellent product, but on all five of the macs used by my family, we have the same problem. Emails that arrive containing infected attachments always bring up an alert box, despite the ~/Library/Mail/V2/IMAP-me@redacted.com/[Gmail].mbox/Spam.mbox/ path being whitelisted in the preferences (note the trailing slash). As we use google apps for our mail, the spam folder receives a handful of malware every day, and having to deal with these alerts is unnecessarily distracting. It's functionality that has been broken now for over 2 years - snow leaopard, lion, mountain lion, mavericks, yosemite - all broken. Worse still, the actual quarantine window often doesn't even record a path for the files concerned, so it's laborious to track them down.
:1020143


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    Hi Bob and thanks for replying. Having just checked the other macs I use, they are all setup using absolute paths for the exclusions - i.e. no tilde shortcuts for home directories - They were, in fact, always setup this way, but I couldn't remember (dayjob as sysadmin, I lose track of how I setup stuff my wife uses at home!).

    Yet, the software still reports hits within the excluded path - see screenshot. I'm also unsure why it always sits there with the "Cleanup in progress" status either, because the On-Access scanner options are set to "Deny Access", as opposed to "Clean up threat". Having seen this on so many instances of OSX I have worked on, both fresh installs and upgrades including customers of mine, I find it hard to believe nobody else has ever reported this behaviour.

    Hope you can squish this bug. Steve.

    :1020151
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    Hi Bob and thanks for replying. Having just checked the other macs I use, they are all setup using absolute paths for the exclusions - i.e. no tilde shortcuts for home directories - They were, in fact, always setup this way, but I couldn't remember (dayjob as sysadmin, I lose track of how I setup stuff my wife uses at home!).

    Yet, the software still reports hits within the excluded path - see screenshot. I'm also unsure why it always sits there with the "Cleanup in progress" status either, because the On-Access scanner options are set to "Deny Access", as opposed to "Clean up threat". Having seen this on so many instances of OSX I have worked on, both fresh installs and upgrades including customers of mine, I find it hard to believe nobody else has ever reported this behaviour.

    Hope you can squish this bug. Steve.

    :1020151
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