Hello,
When running the Sophos Virus Removal Tool the definitions are not updating anymore. From what I can tell there is nothing different with the environment. Any ideas? I've pasted a bit of the log describing the error below:
2016-07-12 08:53:43.877 Downloading updates...
2016-07-12 08:53:43.877 Update progress: proxy server not available
2016-07-12 08:53:43.877 Checking for updates...
2016-07-12 08:53:44.704 Update error: invalid login credentials (error 5)
Couldn't authenticate user for resource with host server. URL was: http://dci.sophosupd.com/update
Thank you,
Joe
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