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Sophos 9 causes Mavericks to freeze

symt

Hi Everyone,

I recently got the top of the line iMac, which I was very happy with.

As I was a Mac user before, I knew which software is great and Sophos Anti-Virus for Mac was one of those.

So I had Sophos installed, from the beginning and over the time I noticed one big annoying issue:

The Mac froze from time to time. Whenever the Mac was running the whole day, it wouldn't survive without a hard-reboot any day.

It always showed the same behavior:

 1. Internet connectivity drops

 2. The beachball begins to appear, when hovering some icons in the top menu bar

 3. Programs that are connected to the internet begin to freeze (beachball)

I can't open any other programs after the Mac is in that state, the only way out is a hard reboot.

One of the last entries in the console after such a freeze is always from Sophos, like:


 

30.11.13 13:41:04,607    SophosWebD[106]    <SMENode: 0x7fedaac7a6d0> localNode csc:1ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=32 "Der Vorgang konnte nicht abgeschlossen werden. Defekte Pipe"
30.11.13 13:42:16,742    SophosWebD[106]    <SMENode: 0x7fedac51d7d0> localNode csc:2ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=32 "Der Vorgang konnte nicht abgeschlossen werden. Defekte Pipe"
30.11.13 13:43:34,626    SophosSXLD[107]    20131130 124334.626 P       107 T      1522 ------ 2             - Warning: EARLY TIMEOUT: dns context 31 has 9568 ms before it should time out\n
30.11.13 13:43:36,420    SophosSXLD[107]    20131130 124336.419 P       107 T      1522      2 2   - sxe_write_to(): Error writing to socket=7: (64) Host is down
30.11.13 13:43:36,420    SophosSXLD[107]    20131130 124336.419 P       107 T      1522 ------ 1   - Failed to send SXL request 4097: error=ERROR_INTERNAL
30.11.13 13:44:37,225    SophosSXLD[107]    20131130 124437.224 P       107 T      1522 ------ 2             - Warning: EARLY TIMEOUT: dns context 29 has 9275 ms before it should time out\n
30.11.13 13:44:38,652    SophosSXLD[107]    20131130 124438.652 P       107 T      1522      2 2   - sxe_write_to(): Error writing to socket=7: (64) Host is down
30.11.13 13:44:38,652    SophosSXLD[107]    20131130 124438.652 P       107 T      1522 ------ 1   - Failed to send SXL request 4097: error=ERROR_INTERNAL
23.11.13 11:48:54,983    SophosWebD[92]    <SMENode: 0x7fa7a141c300> localNode csc:1ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=32 "Der Vorgang konnte nicht abgeschlossen werden. Defekte Pipe"
23.11.13 11:53:45,719    SophosWebD[92]    <SMENode: 0x7fa7a4500160> localNode csc:1ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=32 "Der Vorgang konnte nicht abgeschlossen werden. Defekte Pipe"
23.11.13 11:53:45,727    SophosWebD[92]    <SMENode: 0x7fa7a400c410> localNode csc:1ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=32 "Der Vorgang konnte nicht abgeschlossen werden. Defekte Pipe"
23.11.13 11:53:45,735    SophosWebD[92]    <SMENode: 0x7fa7a444acd0> localNode csc:1ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=32 "Der Vorgang konnte nicht abgeschlossen werden. Defekte Pipe"
23.11.13 12:16:44,382    SophosWebIntelligence[92]    tcp_connection_destination_prepare_complete 6783 connectx to IP_REMOVED_BY_ME#80 failed: 65 - No route to host
23.11.13 12:16:44,382    SophosWebIntelligence[92]    tcp_connection_handle_destination_prepare_complete 6783 failed to connect
23.11.13 12:28:19,935    SophosSXLD[107]    Unusable network configuration, sxl daemon is not listenning for queries.
23.11.13 12:28:19,937    SophosSXLD[107]    daemon is running
23.11.13 12:28:21,593    SophosSXLD[107]    Unusable network configuration, sxl daemon is not listenning for queries.
23.11.13 12:28:24,000    kernel[0]    Notice - new kext com.sophos.kext.sav, v9.0.53 matches prelinked kext but can't determine if executables are the same (no UUIDs).
23.11.13 12:28:25,373    SophosAutoUpdate[112]    AlreadyRegistered
23.11.13 12:28:25,857    SophosSXLD[107]    Unusable network configuration, sxl daemon is not listenning for queries.
23.11.13 12:28:25,857    SophosSXLD[107]    Unusable network configuration, sxl daemon is not listenning for queries.
23.11.13 12:28:25,860    SophosSXLD[107]    Unusable network configuration, sxl daemon is not listenning for queries.
23.11.13 12:28:25,869    SophosSXLD[107]    sxl started
23.11.13 12:28:25,870    SophosSXLD[107]    sxl configuration succeeded
23.11.13 12:28:28,000    kernel[0]    Sophos Anti-Virus on-access kext activated
23.11.13 12:28:59,660    SophosWebD[106]    <SMENode: 0x7ff010d031e0> localNode csc:1ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=32 "Der Vorgang konnte nicht abgeschlossen werden. Defekte Pipe"
...
23.11.13 12:29:24,610    SophosWebD[106]    <SMENode: 0x7ff012a1e070> localNode csc:1ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=32 "Der Vorgang konnte nicht abgeschlossen werden. Defekte Pipe"
23.11.13 12:29:26,116    SophosWebD[106]    <SMENode: 0x7ff01290e8d0> localNode csc:1ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=32 "Der Vorgang konnte nicht abgeschlossen werden. Defekte Pipe"
23.11.13 12:29:26,123    SophosWebD[106]    <SMENode: 0x7ff0128550f0> localNode csc:1ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=54 "Der Vorgang konnte nicht abgeschlossen werden. Verbindung wurde von der Gegenstelle zurückgesetzt"
23.11.13 12:29:26,130    SophosWebD[106]    <SMENode: 0x7ff010c1e1f0> localNode csc:1ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=32 "Der Vorgang konnte nicht abgeschlossen werden. Defekte Pipe"
...

   ("Der Vorgang konnte nicht abgeschlossen werden. Defekte Pipe" means "The operation couldn't be completed. Broken pipe.")

I was hoping desperately, that Sophos isn't the root cause for that freeze-behavior. I tried to remove it completely, and then re-installed again - this did not solve the issue. I then completely removed Sophos again, this appeared to be the solution. Sophos is gone, and I'm not experiencing the freezes anymore.

I'm now using a different Mac AV product, not from Sophos (:smileysad: which I'm not too happy about).

So my question: Has anyone experienced the same behavior, is this a known issue?


Another thing I'm not too happy about, is that there are still residues from the Sophos AV on my system.

For example, I'm getting those errors in the console:

08.12.13 15:08:11,860 com.apple.security.XPCKeychainSandboxCheck[1735]: Can't get sandbox fs extension for /Library/Sophos Anti-Virus/Sophos.keychain, status=-1 errno=No such file or directory ext=(null)
08.12.13 15:08:11,860 com.apple.security.XPCKeychainSandboxCheck[1735]: Can't get sandbox fs extension for /Library/Sophos Anti-Virus/Sophos.keychain, status=-1 errno=No such file or directory ext=(null)
08.12.13 15:12:31,672 com.apple.security.XPCKeychainSandboxCheck[1973]: Can't get sandbox fs extension for /Library/Sophos Anti-Virus/Sophos.keychain, status=-1 errno=No such file or directory ext=(null)
08.12.13 15:12:31,672 com.apple.security.XPCKeychainSandboxCheck[1973]: Can't get sandbox fs extension for /Library/Sophos Anti-Virus/Sophos.keychain, status=-1 errno=No such file or directory ext=(null)
09.12.13 14:06:40,338 com.apple.security.XPCKeychainSandboxCheck[280]: Can't get sandbox fs extension for /Library/Sophos Anti-Virus/Sophos.keychain, status=-1 errno=No such file or directory ext=(null)
09.12.13 14:06:40,338 com.apple.security.XPCKeychainSandboxCheck[280]: Can't get sandbox fs extension for /Library/Sophos Anti-Virus/Sophos.keychain, status=-1 errno=No such file or directory ext=(null)
...

  And there is a keychain access object, which is read only and can't be removed at all!

  I tried everything - also from /System/Library/Keychains I can't remove it, as it's not listed.

Does anyone know, how to remove those leftovers?

Many thanks & best regards,
symt

 

:1014893


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Parents
  • 0

    Hello

    I'm also having this problem.

    I'm using chrome and listening to an online radio or watching netflix for example causes my computer to freeze (not all the time and perhaps there are other use cases too). Sometimes I can wait it out and my computer comes back and sometimes I need to do a hard reboot (pressing the power button). 

    I have a macbook pro, 13 inch, mid 2010. I updated from Mountain Lion and before that I think I had Snow Leopard. 

    I have noticed something and I'm not sure if this is related to this freeze problem or not. The thing is that I have a process called SophosScanD that restarts continuosly (every ten seconds or so) and it takes up a lot of resources.

    Looking in the system log I see this: 

    2014-06-15 18:12:23,478 com.apple.launchd[1]: (com.sophos.scan) Throttling respawn: Will start in 1 seconds

    2014-06-15 18:12:24,503 scanserver[514]: server started!

    2014-06-15 18:12:33,908 scanserver[514]: IDEs: 

    Using IDE files:

    [I removed the listing of a lot of ide-files here. Let me know if that is interesting]

    2014-06-15 18:12:33,934 scanserver[514]: SAVI initialization failed

    2014-06-15 18:12:33,934 scanserver[514]: worker init failed... shutting down

    2014-06-15 18:12:33,935 scanserver[514]: Scan server shutting down...

    2014-06-15 18:12:33,945 scanserver[514]: Server stopped

    2014-06-15 18:12:33,964 com.apple.launchd[1]: (com.sophos.scan) Throttling respawn: Will start in 1 seconds

    2014-06-15 18:12:34,987 scanserver[515]: server started!

    2014-06-15 18:12:44,338 scanserver[515]: IDEs: 

    Using IDE files:

    [I removed the listing of a lot of ide-files here. Let me know if that is interesting]

    2014-06-15 18:12:44,363 scanserver[515]: SAVI initialization failed

    2014-06-15 18:12:44,363 scanserver[515]: worker init failed... shutting down

    2014-06-15 18:12:44,364 scanserver[515]: Scan server shutting down...

    2014-06-15 18:12:44,372 scanserver[515]: Server stopped

    2014-06-15 18:12:44,391 com.apple.launchd[1]: (com.sophos.scan) Throttling respawn: Will start in 1 seconds

    As I said earlier I don't know if this is related to the freeze or not as I discovered this first yesterday and it wasn't at the time of a freeze it was just that this process was taking up a lot of resources and my computer got really really warm and that is the reason I noticed it. I cannot say if this has happened before or not because I haven't looked but I have had problem with my computer getting very warm without heavy operations since a while back.

    Is there anyone else experiencing the freezing problem that are having problems with the process SophosScanD starting and stopping continuosly? Or see the same things in the system log?

    In order to not having this process starting over and over again I removed all Sophos related from launchd. I wasn't able to remove Sophos all together with the "Remove Sophos Anti-Virus" app. 

    :1017971
Reply
  • 0

    Hello

    I'm also having this problem.

    I'm using chrome and listening to an online radio or watching netflix for example causes my computer to freeze (not all the time and perhaps there are other use cases too). Sometimes I can wait it out and my computer comes back and sometimes I need to do a hard reboot (pressing the power button). 

    I have a macbook pro, 13 inch, mid 2010. I updated from Mountain Lion and before that I think I had Snow Leopard. 

    I have noticed something and I'm not sure if this is related to this freeze problem or not. The thing is that I have a process called SophosScanD that restarts continuosly (every ten seconds or so) and it takes up a lot of resources.

    Looking in the system log I see this: 

    2014-06-15 18:12:23,478 com.apple.launchd[1]: (com.sophos.scan) Throttling respawn: Will start in 1 seconds

    2014-06-15 18:12:24,503 scanserver[514]: server started!

    2014-06-15 18:12:33,908 scanserver[514]: IDEs: 

    Using IDE files:

    [I removed the listing of a lot of ide-files here. Let me know if that is interesting]

    2014-06-15 18:12:33,934 scanserver[514]: SAVI initialization failed

    2014-06-15 18:12:33,934 scanserver[514]: worker init failed... shutting down

    2014-06-15 18:12:33,935 scanserver[514]: Scan server shutting down...

    2014-06-15 18:12:33,945 scanserver[514]: Server stopped

    2014-06-15 18:12:33,964 com.apple.launchd[1]: (com.sophos.scan) Throttling respawn: Will start in 1 seconds

    2014-06-15 18:12:34,987 scanserver[515]: server started!

    2014-06-15 18:12:44,338 scanserver[515]: IDEs: 

    Using IDE files:

    [I removed the listing of a lot of ide-files here. Let me know if that is interesting]

    2014-06-15 18:12:44,363 scanserver[515]: SAVI initialization failed

    2014-06-15 18:12:44,363 scanserver[515]: worker init failed... shutting down

    2014-06-15 18:12:44,364 scanserver[515]: Scan server shutting down...

    2014-06-15 18:12:44,372 scanserver[515]: Server stopped

    2014-06-15 18:12:44,391 com.apple.launchd[1]: (com.sophos.scan) Throttling respawn: Will start in 1 seconds

    As I said earlier I don't know if this is related to the freeze or not as I discovered this first yesterday and it wasn't at the time of a freeze it was just that this process was taking up a lot of resources and my computer got really really warm and that is the reason I noticed it. I cannot say if this has happened before or not because I haven't looked but I have had problem with my computer getting very warm without heavy operations since a while back.

    Is there anyone else experiencing the freezing problem that are having problems with the process SophosScanD starting and stopping continuosly? Or see the same things in the system log?

    In order to not having this process starting over and over again I removed all Sophos related from launchd. I wasn't able to remove Sophos all together with the "Remove Sophos Anti-Virus" app. 

    :1017971
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