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Sophos 9 causes Mavericks to freeze

symt

Hi Everyone,

I recently got the top of the line iMac, which I was very happy with.

As I was a Mac user before, I knew which software is great and Sophos Anti-Virus for Mac was one of those.

So I had Sophos installed, from the beginning and over the time I noticed one big annoying issue:

The Mac froze from time to time. Whenever the Mac was running the whole day, it wouldn't survive without a hard-reboot any day.

It always showed the same behavior:

 1. Internet connectivity drops

 2. The beachball begins to appear, when hovering some icons in the top menu bar

 3. Programs that are connected to the internet begin to freeze (beachball)

I can't open any other programs after the Mac is in that state, the only way out is a hard reboot.

One of the last entries in the console after such a freeze is always from Sophos, like:


 

30.11.13 13:41:04,607    SophosWebD[106]    <SMENode: 0x7fedaac7a6d0> localNode csc:1ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=32 "Der Vorgang konnte nicht abgeschlossen werden. Defekte Pipe"
30.11.13 13:42:16,742    SophosWebD[106]    <SMENode: 0x7fedac51d7d0> localNode csc:2ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=32 "Der Vorgang konnte nicht abgeschlossen werden. Defekte Pipe"
30.11.13 13:43:34,626    SophosSXLD[107]    20131130 124334.626 P       107 T      1522 ------ 2             - Warning: EARLY TIMEOUT: dns context 31 has 9568 ms before it should time out\n
30.11.13 13:43:36,420    SophosSXLD[107]    20131130 124336.419 P       107 T      1522      2 2   - sxe_write_to(): Error writing to socket=7: (64) Host is down
30.11.13 13:43:36,420    SophosSXLD[107]    20131130 124336.419 P       107 T      1522 ------ 1   - Failed to send SXL request 4097: error=ERROR_INTERNAL
30.11.13 13:44:37,225    SophosSXLD[107]    20131130 124437.224 P       107 T      1522 ------ 2             - Warning: EARLY TIMEOUT: dns context 29 has 9275 ms before it should time out\n
30.11.13 13:44:38,652    SophosSXLD[107]    20131130 124438.652 P       107 T      1522      2 2   - sxe_write_to(): Error writing to socket=7: (64) Host is down
30.11.13 13:44:38,652    SophosSXLD[107]    20131130 124438.652 P       107 T      1522 ------ 1   - Failed to send SXL request 4097: error=ERROR_INTERNAL
23.11.13 11:48:54,983    SophosWebD[92]    <SMENode: 0x7fa7a141c300> localNode csc:1ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=32 "Der Vorgang konnte nicht abgeschlossen werden. Defekte Pipe"
23.11.13 11:53:45,719    SophosWebD[92]    <SMENode: 0x7fa7a4500160> localNode csc:1ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=32 "Der Vorgang konnte nicht abgeschlossen werden. Defekte Pipe"
23.11.13 11:53:45,727    SophosWebD[92]    <SMENode: 0x7fa7a400c410> localNode csc:1ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=32 "Der Vorgang konnte nicht abgeschlossen werden. Defekte Pipe"
23.11.13 11:53:45,735    SophosWebD[92]    <SMENode: 0x7fa7a444acd0> localNode csc:1ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=32 "Der Vorgang konnte nicht abgeschlossen werden. Defekte Pipe"
23.11.13 12:16:44,382    SophosWebIntelligence[92]    tcp_connection_destination_prepare_complete 6783 connectx to IP_REMOVED_BY_ME#80 failed: 65 - No route to host
23.11.13 12:16:44,382    SophosWebIntelligence[92]    tcp_connection_handle_destination_prepare_complete 6783 failed to connect
23.11.13 12:28:19,935    SophosSXLD[107]    Unusable network configuration, sxl daemon is not listenning for queries.
23.11.13 12:28:19,937    SophosSXLD[107]    daemon is running
23.11.13 12:28:21,593    SophosSXLD[107]    Unusable network configuration, sxl daemon is not listenning for queries.
23.11.13 12:28:24,000    kernel[0]    Notice - new kext com.sophos.kext.sav, v9.0.53 matches prelinked kext but can't determine if executables are the same (no UUIDs).
23.11.13 12:28:25,373    SophosAutoUpdate[112]    AlreadyRegistered
23.11.13 12:28:25,857    SophosSXLD[107]    Unusable network configuration, sxl daemon is not listenning for queries.
23.11.13 12:28:25,857    SophosSXLD[107]    Unusable network configuration, sxl daemon is not listenning for queries.
23.11.13 12:28:25,860    SophosSXLD[107]    Unusable network configuration, sxl daemon is not listenning for queries.
23.11.13 12:28:25,869    SophosSXLD[107]    sxl started
23.11.13 12:28:25,870    SophosSXLD[107]    sxl configuration succeeded
23.11.13 12:28:28,000    kernel[0]    Sophos Anti-Virus on-access kext activated
23.11.13 12:28:59,660    SophosWebD[106]    <SMENode: 0x7ff010d031e0> localNode csc:1ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=32 "Der Vorgang konnte nicht abgeschlossen werden. Defekte Pipe"
...
23.11.13 12:29:24,610    SophosWebD[106]    <SMENode: 0x7ff012a1e070> localNode csc:1ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=32 "Der Vorgang konnte nicht abgeschlossen werden. Defekte Pipe"
23.11.13 12:29:26,116    SophosWebD[106]    <SMENode: 0x7ff01290e8d0> localNode csc:1ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=32 "Der Vorgang konnte nicht abgeschlossen werden. Defekte Pipe"
23.11.13 12:29:26,123    SophosWebD[106]    <SMENode: 0x7ff0128550f0> localNode csc:1ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=54 "Der Vorgang konnte nicht abgeschlossen werden. Verbindung wurde von der Gegenstelle zurückgesetzt"
23.11.13 12:29:26,130    SophosWebD[106]    <SMENode: 0x7ff010c1e1f0> localNode csc:1ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=32 "Der Vorgang konnte nicht abgeschlossen werden. Defekte Pipe"
...

   ("Der Vorgang konnte nicht abgeschlossen werden. Defekte Pipe" means "The operation couldn't be completed. Broken pipe.")

I was hoping desperately, that Sophos isn't the root cause for that freeze-behavior. I tried to remove it completely, and then re-installed again - this did not solve the issue. I then completely removed Sophos again, this appeared to be the solution. Sophos is gone, and I'm not experiencing the freezes anymore.

I'm now using a different Mac AV product, not from Sophos (:smileysad: which I'm not too happy about).

So my question: Has anyone experienced the same behavior, is this a known issue?


Another thing I'm not too happy about, is that there are still residues from the Sophos AV on my system.

For example, I'm getting those errors in the console:

08.12.13 15:08:11,860 com.apple.security.XPCKeychainSandboxCheck[1735]: Can't get sandbox fs extension for /Library/Sophos Anti-Virus/Sophos.keychain, status=-1 errno=No such file or directory ext=(null)
08.12.13 15:08:11,860 com.apple.security.XPCKeychainSandboxCheck[1735]: Can't get sandbox fs extension for /Library/Sophos Anti-Virus/Sophos.keychain, status=-1 errno=No such file or directory ext=(null)
08.12.13 15:12:31,672 com.apple.security.XPCKeychainSandboxCheck[1973]: Can't get sandbox fs extension for /Library/Sophos Anti-Virus/Sophos.keychain, status=-1 errno=No such file or directory ext=(null)
08.12.13 15:12:31,672 com.apple.security.XPCKeychainSandboxCheck[1973]: Can't get sandbox fs extension for /Library/Sophos Anti-Virus/Sophos.keychain, status=-1 errno=No such file or directory ext=(null)
09.12.13 14:06:40,338 com.apple.security.XPCKeychainSandboxCheck[280]: Can't get sandbox fs extension for /Library/Sophos Anti-Virus/Sophos.keychain, status=-1 errno=No such file or directory ext=(null)
09.12.13 14:06:40,338 com.apple.security.XPCKeychainSandboxCheck[280]: Can't get sandbox fs extension for /Library/Sophos Anti-Virus/Sophos.keychain, status=-1 errno=No such file or directory ext=(null)
...

  And there is a keychain access object, which is read only and can't be removed at all!

  I tried everything - also from /System/Library/Keychains I can't remove it, as it's not listed.

Does anyone know, how to remove those leftovers?

Many thanks & best regards,
symt

 

:1014893


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  • 0

    Hello,

    I also signed up for this sophos forum to chime in because I'm frustrated that my Macbook Pro (Mavericks) is freezing almost every other day. Hopefully my situation can help point to a solution.

    Like for others, my mac freezes when I'm using Chrome or Safari and often when I'm streaming video. I then am forced to force a restart with the power button. I have Sophos 9 installed with the Web Protection turned off. 

    Today I got tired of 3 freezes today so I left the Console open and noticed that the two most recent times, the last messages were related to Time Machine. The last few messages are copied here for both restarts:

    5/27/14 10:43:03.966 PM com.apple.backupd[1146]: Starting automatic backup

    5/27/14 10:43:04.000 PM kernel[0]: nspace-handler-set-snapshot-time: 1401255786

    5/27/14 10:43:04.188 PM com.apple.mtmd[975]: Set snapshot time: 2014-05-27 22:43:06 -0700 (current time: 2014-05-27 22:43:04 -0700)

    5/27/14 10:43:04.234 PM com.apple.backupd[1146]: Error -35 while resolving alias to backup target

    5/27/14 10:43:04.268 PM com.apple.backupd[1146]: Backup failed with error 18: The backup disk could not be found.

    5/27/14 10:50:59.000 PM bootlog[0]: BOOT_TIME 1401256259 0

    5/27/14 11:53:40.133 PM xpcproxy[1192]: assertion failed: 13D65: xpcproxy + 3438 [D559FC96-E6B1-363A-B850-C7AC9734F210]: 0x2

    5/27/14 11:54:40.000 PM kernel[0]: nspace-handler-set-snapshot-time: 1401260082

    5/27/14 11:54:40.508 PM com.apple.mtmd[55]: Set snapshot time: 2014-05-27 23:54:42 -0700 (current time: 2014-05-27 23:54:40 -0700)

    5/27/14 11:55:39.000 PM bootlog[0]: BOOT_TIME 1401260139 0

    I have Time Machine set up to back up to an external disc on a regular basis but I don't always have the external disk connected, hence the failure, subsequent beachball and restart. 

    Now that I think about it, the freezing problems started up around the same time that I set up Time Machine. I never had problems with just Sophos installed. The problem seems to be a combination of Sophos and Time Machine.

    As per the suggestions in this thread I have turned off the Sophos Live Protection (I already had Web Protection turned off but still freezing) and will report back if I experience any freezes.

    :1017605
Reply
  • 0

    Hello,

    I also signed up for this sophos forum to chime in because I'm frustrated that my Macbook Pro (Mavericks) is freezing almost every other day. Hopefully my situation can help point to a solution.

    Like for others, my mac freezes when I'm using Chrome or Safari and often when I'm streaming video. I then am forced to force a restart with the power button. I have Sophos 9 installed with the Web Protection turned off. 

    Today I got tired of 3 freezes today so I left the Console open and noticed that the two most recent times, the last messages were related to Time Machine. The last few messages are copied here for both restarts:

    5/27/14 10:43:03.966 PM com.apple.backupd[1146]: Starting automatic backup

    5/27/14 10:43:04.000 PM kernel[0]: nspace-handler-set-snapshot-time: 1401255786

    5/27/14 10:43:04.188 PM com.apple.mtmd[975]: Set snapshot time: 2014-05-27 22:43:06 -0700 (current time: 2014-05-27 22:43:04 -0700)

    5/27/14 10:43:04.234 PM com.apple.backupd[1146]: Error -35 while resolving alias to backup target

    5/27/14 10:43:04.268 PM com.apple.backupd[1146]: Backup failed with error 18: The backup disk could not be found.

    5/27/14 10:50:59.000 PM bootlog[0]: BOOT_TIME 1401256259 0

    5/27/14 11:53:40.133 PM xpcproxy[1192]: assertion failed: 13D65: xpcproxy + 3438 [D559FC96-E6B1-363A-B850-C7AC9734F210]: 0x2

    5/27/14 11:54:40.000 PM kernel[0]: nspace-handler-set-snapshot-time: 1401260082

    5/27/14 11:54:40.508 PM com.apple.mtmd[55]: Set snapshot time: 2014-05-27 23:54:42 -0700 (current time: 2014-05-27 23:54:40 -0700)

    5/27/14 11:55:39.000 PM bootlog[0]: BOOT_TIME 1401260139 0

    I have Time Machine set up to back up to an external disc on a regular basis but I don't always have the external disk connected, hence the failure, subsequent beachball and restart. 

    Now that I think about it, the freezing problems started up around the same time that I set up Time Machine. I never had problems with just Sophos installed. The problem seems to be a combination of Sophos and Time Machine.

    As per the suggestions in this thread I have turned off the Sophos Live Protection (I already had Web Protection turned off but still freezing) and will report back if I experience any freezes.

    :1017605
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