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Full Scan will not complete

I have tried many times to complete a full scan and each time it stops at about a third left to go with the following error:

"Scan cannot be completes.  An error occured running the scan."

I have tried redownloading, removing and reinstalling Sophos, and get the same result.  In case it was an issue with the bootcamp partition I excluded it in a custom scan and the same error still appears.

It is running on an iMac 3.06GHz intel core i3, which has been upgraded from Snow Leopard to Lion.  I had no problems running the full scan prior to upgrading to Lion.  I am running the latest version of Sophos (7.3.2c with threat detection engine 3.22.0), so it should be a Lion compatible version.

Another problem that has developed since the upgrade is the shield icon on the top bar intermitently disappears and the setting to display in status bar needs to be rechecked to enable it again.

Any help with this would be much appreciated as until now I've had no problems at all with this great free tool!

:1003679


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  • I have kinda same issue.

    I read most of the above response in the thread, but issue on my end is, it stops (the Sophos box disapears)!!! and when i start the program again, it says "This scan has never been completed. No threars detected"

    I am not sure how I can see logs so that I can provide here, which can be useful for diagnosis.

    I am using OSX 10.8.2.

    Any help much appreciated.

    :1011242
Reply
  • I have kinda same issue.

    I read most of the above response in the thread, but issue on my end is, it stops (the Sophos box disapears)!!! and when i start the program again, it says "This scan has never been completed. No threars detected"

    I am not sure how I can see logs so that I can provide here, which can be useful for diagnosis.

    I am using OSX 10.8.2.

    Any help much appreciated.

    :1011242
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