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Full Scan will not complete

jshoughton

I have tried many times to complete a full scan and each time it stops at about a third left to go with the following error:

"Scan cannot be completes.  An error occured running the scan."

I have tried redownloading, removing and reinstalling Sophos, and get the same result.  In case it was an issue with the bootcamp partition I excluded it in a custom scan and the same error still appears.

It is running on an iMac 3.06GHz intel core i3, which has been upgraded from Snow Leopard to Lion.  I had no problems running the full scan prior to upgrading to Lion.  I am running the latest version of Sophos (7.3.2c with threat detection engine 3.22.0), so it should be a Lion compatible version.

Another problem that has developed since the upgrade is the shield icon on the top bar intermitently disappears and the setting to display in status bar needs to be rechecked to enable it again.

Any help with this would be much appreciated as until now I've had no problems at all with this great free tool!

:1003679


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  • 0

    I had this problem until I disabled "scan inside archives and compressed files."  It is nice to see a scan finish finally, but isn't the inability to scan inside archives and compressed files a rather large security hole?  Can someone confirm that this deficiency will be fixed?

    I also noticed that the software makes a lot of false reports that files are corrupt.  In particular, I have MacPorts on this computer and, therefore, quite a few .gz files on my hard drive.  This is a common compression format.  When I was still trying to scan inside archives and compressed files, the software described a lot of the MacPorts .gz files as corrupt.  This is certainly incorrect.  OS X has no problem handling them.  Shouldn't Sophos be able to handle everything that the OS can handle?  Should we assume that these false corruption reports, too, will be fixed?

    :1003805
Reply
  • 0

    I had this problem until I disabled "scan inside archives and compressed files."  It is nice to see a scan finish finally, but isn't the inability to scan inside archives and compressed files a rather large security hole?  Can someone confirm that this deficiency will be fixed?

    I also noticed that the software makes a lot of false reports that files are corrupt.  In particular, I have MacPorts on this computer and, therefore, quite a few .gz files on my hard drive.  This is a common compression format.  When I was still trying to scan inside archives and compressed files, the software described a lot of the MacPorts .gz files as corrupt.  This is certainly incorrect.  OS X has no problem handling them.  Shouldn't Sophos be able to handle everything that the OS can handle?  Should we assume that these false corruption reports, too, will be fixed?

    :1003805
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