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Full Scan will not complete

I have tried many times to complete a full scan and each time it stops at about a third left to go with the following error:

"Scan cannot be completes.  An error occured running the scan."

I have tried redownloading, removing and reinstalling Sophos, and get the same result.  In case it was an issue with the bootcamp partition I excluded it in a custom scan and the same error still appears.

It is running on an iMac 3.06GHz intel core i3, which has been upgraded from Snow Leopard to Lion.  I had no problems running the full scan prior to upgrading to Lion.  I am running the latest version of Sophos (7.3.2c with threat detection engine 3.22.0), so it should be a Lion compatible version.

Another problem that has developed since the upgrade is the shield icon on the top bar intermitently disappears and the setting to display in status bar needs to be rechecked to enable it again.

Any help with this would be much appreciated as until now I've had no problems at all with this great free tool!

:1003679


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Parents
  • I get the same error as you (Erik).

    Checking or unchecking scan archives has no effect for me and will cause the error when attempting to scan all local drives or  my Mac partition. Also it happily scans my bootcamp partition just not my Mac.

    To get by this, I created a custom scan and added all the dir under root, as Sophos is able to successfully scan it.

    Buff

    :1003791
Reply
  • I get the same error as you (Erik).

    Checking or unchecking scan archives has no effect for me and will cause the error when attempting to scan all local drives or  my Mac partition. Also it happily scans my bootcamp partition just not my Mac.

    To get by this, I created a custom scan and added all the dir under root, as Sophos is able to successfully scan it.

    Buff

    :1003791
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