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Full Scan will not complete

I have tried many times to complete a full scan and each time it stops at about a third left to go with the following error:

"Scan cannot be completes.  An error occured running the scan."

I have tried redownloading, removing and reinstalling Sophos, and get the same result.  In case it was an issue with the bootcamp partition I excluded it in a custom scan and the same error still appears.

It is running on an iMac 3.06GHz intel core i3, which has been upgraded from Snow Leopard to Lion.  I had no problems running the full scan prior to upgrading to Lion.  I am running the latest version of Sophos (7.3.2c with threat detection engine 3.22.0), so it should be a Lion compatible version.

Another problem that has developed since the upgrade is the shield icon on the top bar intermitently disappears and the setting to display in status bar needs to be rechecked to enable it again.

Any help with this would be much appreciated as until now I've had no problems at all with this great free tool!

:1003679


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  • I have the same problem.  Scan hangs and then does not move.  Running OS X Lion 10.7.  Looked at the log file and found this which is about the time the scan hung:

    com.sophos.intercheck: 

    com.sophos.intercheck: Info:On-access scanner started at 17:46 on 12 August 2011

    com.sophos.intercheck: 

    com.sophos.autoupdate: Info:Checked primary server at 17:46 on 12 August 2011

    com.sophos.autoupdate: Sophos Anti-Virus was updated

    com.sophos.autoupdate: 

    com.sophos.autoupdate: Info:Checked primary server at 18:46 on 12 August 2011

    com.sophos.autoupdate: Sophos Anti-Virus is up to date

    com.sophos.autoupdate: 

    com.sophos.autoupdate: Info:Checked primary server at 19:46 on 12 August 2011

    com.sophos.autoupdate: Sophos Anti-Virus is up to date

    com.sophos.autoupdate: 

    com.sophos.intercheck: Corrupt file: /private/var/db/mds/messages/se_SecurityMessages

    com.sophos.autoupdate: Info:Checked primary server at 20:46 on 12 August 2011

    com.sophos.autoupdate: Sophos Anti-Virus is up to date

    com.sophos.autoupdate: 

    com.sophos.autoupdate: Info:Checked primary server at 21:46 on 12 August 2011

    com.sophos.autoupdate: Sophos Anti-Virus is up to date

    com.sophos.autoupdate: 

    com.sophos.autoupdate: Info:Checked primary server at 22:46 on 12 August 2011

    com.sophos.autoupdate: Sophos Anti-Virus is up to date

    com.sophos.autoupdate: 

    com.sophos.autoupdate: Info:Checked primary server at 23:46 on 12 August 2011

    com.sophos.autoupdate: Sophos Anti-Virus is up to date

    com.sophos.autoupdate: 

    com.sophos.intercheck: Info:On-access scanner stopped at 00:46 on 13 August 2011

    com.sophos.intercheck: 12272 items scanned, 0 threats detected, 1 issues

    com.sophos.intercheck: 

    com.sophos.intercheck: Sophos Anti-Virus

    com.sophos.intercheck: Version 4.68, 01 August 2011

    com.sophos.intercheck: Includes detection for 2785218 viruses, trojans and worms

    com.sophos.intercheck: Copyright © 1989-2010 Sophos Group. All rights reserved.

    com.sophos.intercheck: 

    Notice the corrupt file message.  What is this file? Can it be deleted?

    Thanks, David

    :1003763
Reply
  • I have the same problem.  Scan hangs and then does not move.  Running OS X Lion 10.7.  Looked at the log file and found this which is about the time the scan hung:

    com.sophos.intercheck: 

    com.sophos.intercheck: Info:On-access scanner started at 17:46 on 12 August 2011

    com.sophos.intercheck: 

    com.sophos.autoupdate: Info:Checked primary server at 17:46 on 12 August 2011

    com.sophos.autoupdate: Sophos Anti-Virus was updated

    com.sophos.autoupdate: 

    com.sophos.autoupdate: Info:Checked primary server at 18:46 on 12 August 2011

    com.sophos.autoupdate: Sophos Anti-Virus is up to date

    com.sophos.autoupdate: 

    com.sophos.autoupdate: Info:Checked primary server at 19:46 on 12 August 2011

    com.sophos.autoupdate: Sophos Anti-Virus is up to date

    com.sophos.autoupdate: 

    com.sophos.intercheck: Corrupt file: /private/var/db/mds/messages/se_SecurityMessages

    com.sophos.autoupdate: Info:Checked primary server at 20:46 on 12 August 2011

    com.sophos.autoupdate: Sophos Anti-Virus is up to date

    com.sophos.autoupdate: 

    com.sophos.autoupdate: Info:Checked primary server at 21:46 on 12 August 2011

    com.sophos.autoupdate: Sophos Anti-Virus is up to date

    com.sophos.autoupdate: 

    com.sophos.autoupdate: Info:Checked primary server at 22:46 on 12 August 2011

    com.sophos.autoupdate: Sophos Anti-Virus is up to date

    com.sophos.autoupdate: 

    com.sophos.autoupdate: Info:Checked primary server at 23:46 on 12 August 2011

    com.sophos.autoupdate: Sophos Anti-Virus is up to date

    com.sophos.autoupdate: 

    com.sophos.intercheck: Info:On-access scanner stopped at 00:46 on 13 August 2011

    com.sophos.intercheck: 12272 items scanned, 0 threats detected, 1 issues

    com.sophos.intercheck: 

    com.sophos.intercheck: Sophos Anti-Virus

    com.sophos.intercheck: Version 4.68, 01 August 2011

    com.sophos.intercheck: Includes detection for 2785218 viruses, trojans and worms

    com.sophos.intercheck: Copyright © 1989-2010 Sophos Group. All rights reserved.

    com.sophos.intercheck: 

    Notice the corrupt file message.  What is this file? Can it be deleted?

    Thanks, David

    :1003763
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