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Full Scan will not complete

I have tried many times to complete a full scan and each time it stops at about a third left to go with the following error:

"Scan cannot be completes.  An error occured running the scan."

I have tried redownloading, removing and reinstalling Sophos, and get the same result.  In case it was an issue with the bootcamp partition I excluded it in a custom scan and the same error still appears.

It is running on an iMac 3.06GHz intel core i3, which has been upgraded from Snow Leopard to Lion.  I had no problems running the full scan prior to upgrading to Lion.  I am running the latest version of Sophos (7.3.2c with threat detection engine 3.22.0), so it should be a Lion compatible version.

Another problem that has developed since the upgrade is the shield icon on the top bar intermitently disappears and the setting to display in status bar needs to be rechecked to enable it again.

Any help with this would be much appreciated as until now I've had no problems at all with this great free tool!

:1003679


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Parents
  • Would one of you be able to contact me about providing the filemaker file?  I've tested with the currently available version and have found no issues.

    If you want to dig into what's causing the hangup and have a bit of technical know-how, you can run lsof from the terminal, or Sloth, a front-end for lsof, to see what file is opened just before the error message.

    :1003759
Reply
  • Would one of you be able to contact me about providing the filemaker file?  I've tested with the currently available version and have found no issues.

    If you want to dig into what's causing the hangup and have a bit of technical know-how, you can run lsof from the terminal, or Sloth, a front-end for lsof, to see what file is opened just before the error message.

    :1003759
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