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Full Scan will not complete

jshoughton

I have tried many times to complete a full scan and each time it stops at about a third left to go with the following error:

"Scan cannot be completes.  An error occured running the scan."

I have tried redownloading, removing and reinstalling Sophos, and get the same result.  In case it was an issue with the bootcamp partition I excluded it in a custom scan and the same error still appears.

It is running on an iMac 3.06GHz intel core i3, which has been upgraded from Snow Leopard to Lion.  I had no problems running the full scan prior to upgrading to Lion.  I am running the latest version of Sophos (7.3.2c with threat detection engine 3.22.0), so it should be a Lion compatible version.

Another problem that has developed since the upgrade is the shield icon on the top bar intermitently disappears and the setting to display in status bar needs to be rechecked to enable it again.

Any help with this would be much appreciated as until now I've had no problems at all with this great free tool!

:1003679


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    Success, after a bit of investigation I have been able to complete a full system scan with archives checked! After careful construction of custom scans, I narrowed down where the problem was and discovered a single file was tripping up the scan:

    fmp_trial_fm_11.0.2.220.dmg - A trial of File Maker Pro v11 from www.filemaker.com

    Having moved this file off the mac drive the scan completed successfully, however, this file has been on the drive for many months and has not caused a problem until after upgrading to Lion.  I have tried scanning the file on my laptop as well and it has the same problem (It is also recently upgraded to Lion).  Unfortunately I cannot scan it on a pre lion OS X.

    I hope this information is useful to the developers as an example of a file that causes my initial problem!

    :1003719
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  • 0

    Success, after a bit of investigation I have been able to complete a full system scan with archives checked! After careful construction of custom scans, I narrowed down where the problem was and discovered a single file was tripping up the scan:

    fmp_trial_fm_11.0.2.220.dmg - A trial of File Maker Pro v11 from www.filemaker.com

    Having moved this file off the mac drive the scan completed successfully, however, this file has been on the drive for many months and has not caused a problem until after upgrading to Lion.  I have tried scanning the file on my laptop as well and it has the same problem (It is also recently upgraded to Lion).  Unfortunately I cannot scan it on a pre lion OS X.

    I hope this information is useful to the developers as an example of a file that causes my initial problem!

    :1003719
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