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Full Scan will not complete

jshoughton

I have tried many times to complete a full scan and each time it stops at about a third left to go with the following error:

"Scan cannot be completes.  An error occured running the scan."

I have tried redownloading, removing and reinstalling Sophos, and get the same result.  In case it was an issue with the bootcamp partition I excluded it in a custom scan and the same error still appears.

It is running on an iMac 3.06GHz intel core i3, which has been upgraded from Snow Leopard to Lion.  I had no problems running the full scan prior to upgrading to Lion.  I am running the latest version of Sophos (7.3.2c with threat detection engine 3.22.0), so it should be a Lion compatible version.

Another problem that has developed since the upgrade is the shield icon on the top bar intermitently disappears and the setting to display in status bar needs to be rechecked to enable it again.

Any help with this would be much appreciated as until now I've had no problems at all with this great free tool!

:1003679


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    The problem file is likely to be one scanned shortly after the excel file.  Office XML files (xlsx, docx, etc) are archive files (they're really just zipped XML bundles), so it's possible you've got one that's corrupt ir is insanely large/ has a huge number of source files inside.

    jshoughton wrote:

    Just to clarify, I am getting an error message box.  Also I can't see how disk space could be an issue for our computer as there is plenty of drive space free.  It is a computer used by my dad and he mostly uses it for microsoft office and photos.

    After inspecting the log it there was a reference to an excel encypted file (which I believe is just a password protected document) that occured at the same time as the error box, but there is no reference to an error having occured.  Also when I scanned the listed file individually it scanned fine.

    :1003699
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  • 0

    The problem file is likely to be one scanned shortly after the excel file.  Office XML files (xlsx, docx, etc) are archive files (they're really just zipped XML bundles), so it's possible you've got one that's corrupt ir is insanely large/ has a huge number of source files inside.

    jshoughton wrote:

    Just to clarify, I am getting an error message box.  Also I can't see how disk space could be an issue for our computer as there is plenty of drive space free.  It is a computer used by my dad and he mostly uses it for microsoft office and photos.

    After inspecting the log it there was a reference to an excel encypted file (which I believe is just a password protected document) that occured at the same time as the error box, but there is no reference to an error having occured.  Also when I scanned the listed file individually it scanned fine.

    :1003699
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