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Unable to restore infected files

MattDavidson

I had the same problem as Didi Tat. My Cruzer flash drive was infected with 'Troj/JenxLnk-B' as well as two other files.  I clicked on the "Clear From List" button in the Quarantine Manager box. Apparently it deleted all the files on my drive. Any way to get them back? I'm very disappointed in Sophos if this is how it "quarantines" suspected files. I noticed that there hasn't been any activity in this thread since May 5. Is anyone working on this? Thanks for any help.



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    Hello Matt,

    Currently, it is not possible to get them back. We regret the inconvenience caused.

    Our dev team is already aware of this requirement and will be working towards it.

    CHOME-1611

    Regards,

    Aiman Ansari | Network & Security Engineer 

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  • 0

    Hello Matt,

    Currently, it is not possible to get them back. We regret the inconvenience caused.

    Our dev team is already aware of this requirement and will be working towards it.

    CHOME-1611

    Regards,

    Aiman Ansari | Network & Security Engineer 

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