Dell E7250, Win 7 x64, running SVRTcli.exe from USB drive using a command prompt as administrator.....SVRTservice.exe fails to start.....error log follows:
2016-03-23 15:56:46.421 Sophos Virus Removal Tool version 2.5.5
2016-03-23 15:56:46.468 Copyright (c) 2009-2014 Sophos Limited. All rights reserved.
2016-03-23 15:56:46.499 This tool will scan your computer for viruses and other threats. If it finds any, it will give you the option to remove them.
2016-03-23 15:56:46.499 Windows version 6.1 SP 1.0 Service Pack 1 build 7601 SM=0x100 PT=0x1 WOW64
2016-03-23 15:56:46.546 Log file path: C:\ProgramData\Sophos\Sophos Virus Removal Tool\Logs\SophosVirusRemovalTool.log
2016-03-23 15:56:46.608 Downloading updates...
2016-03-23 15:56:46.608 Update progress: proxy server not available
2016-03-23 15:56:46.623 Checking for updates...
2016-03-23 15:57:19.797 Update progress: [I96736] Looking for package C1A903B2-E63E-483b-982D-04BB9C457C60 1.0
2016-03-23 15:57:19.797 Update progress: [I49502] Found supplement SAVIW32 LATEST
2016-03-23 15:57:19.797 Update progress: [I49502] Found supplement IDE526 LATEST
2016-03-23 15:57:19.797 Update progress: [I49502] Found supplement IDE527 LATEST
2016-03-23 15:57:19.797 Update progress: [I49502] Found supplement IDE528 LATEST
2016-03-23 15:57:19.797 Update progress: [I19463] Syncing product C1A903B2-E63E-483b-982D-04BB9C457C60 1
2016-03-23 15:57:19.797 Update progress: [I19463] Syncing product SAVIW32 68
2016-03-23 15:57:22.276 Update progress: [I19463] Syncing product IDE526 167
2016-03-23 15:57:22.354 Update progress: [I19463] Syncing product IDE527 76
2016-03-23 15:57:23.071 Installing updates...
2016-03-23 15:57:23.087 Update progress: [I19463] Syncing product IDE528 1
2016-03-23 15:59:10.123 Update successful
2016-03-23 15:59:10.185 Error: failed to start service (2: The system cannot find the file specified.)
2016-03-23 15:59:10.201 Scan completed.
Any ideas why it cannot find the SVRTservice.exe file?
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