hey sophos,
my malware symptom is my computer turns off either after 5 min or 1 hour, making it very hard to resolve the issue.
i have attempted many scans while the compute was on long enough to complete the scan
Below are 2 emails I received from sophos after a scan was complete.. I have been unable to find or locate the files mentioned in the email
What happened: We could not clean up a threat.
Where it happened: Daniel’s MacBook Pro
Path: /.MobileBackups/Computer/2016-03-13-004629/Volume/Users/daniel/Library/Mail/V3/IMAP-Dan@internetbusinesssolutions.net.au@imap.gmail.com/[Gmail].mbox/Spam.mbox/C2A48ECD-2DF3-41FC-A305-7D430EA284D1/Data/2/4/2/Attachments/242153/2/payment_doc_376268.zip
What was detected: Mal/DrodZp-A
User associated with device: Daniel’s MacBook Pro\daniel
How severe it is: High
What Sophos has done so far: We attempted to clean up.
What you need to do: In the Sophos Cloud console, go to the Action Center and find the threat alert. Click on the threat name to see details and cleanup advice on the Sophos website. Then go to the affected computer and clean up the threat manually.
What happened: We could not clean up a threat.
Where it happened: Daniel’s MacBook Pro
Path: /.MobileBackups/Computer/2016-03-13-004629/Volume/Users/newadminstraor/Library/Mail/V2/IMAP-get.dan.now@imap.gmail.com/[Gmail].mbox/Spam.mbox/049C754E-DF32-4DFD-AB67-1A0A254FBF6C/Data/0/2/1/Attachments/120757/2/Application & Payment Plan.html
What was detected: Mal/Phish-A
User associated with device: Daniel’s MacBook Pro\daniel
How severe it is: High
What Sophos has done so far: We attempted to clean up.
What you need to do: In the Sophos Cloud console, go to the Action Center and find the threat alert. Click on the threat name to see details and cleanup advice on the Sophos website. Then go to the affected computer and clean up the threat manually.
also, on the Dashboard of Sophos Cloud, i have 3 threats. I click on the links to follow instructions, and after 24 hours of trying to clear up these threats, i am on this support ticket after help?
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