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Free Virus Removal Tool Will Not Run

JamesBrewer

When installing, Windows 10 flagged the installation. I asked for more info and said "Run anway".

Installation completed successfully.

Rebooted, started Free Virus Removal Tool. It downloaded updates and attempted to start. 

Got following message:

The Sophos Virus Removal Tool could not be started. For more information, see the log file.

THERE IS NO LOG FILE, as far as I can determine. Looked in the Sophos program folder, nothing calling itself a log.

Checked the EVENT log. Nothing obvious. No mention of Sophos.

Not sure what to do next since there is little information at this point.

Using version 2.5 of Free Tool. Previous versions have always run, never has seen Windows warning or had any run problems.

System updated with current versions of all updates, drivers.

What can I do now?



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  • 0
    New information. Today re-ran same install and started Sophos free tool. After loading updates and starting memory scan, got blue screen (Windows 10) with message: CLOCK_WATCHDOG_TIMEOUT. Your PC ran into a problem and needs to restart. We're collecting some error info and then we'll restart for you. %COMPLETE.
    Eventually (after more than 2 minutes) I did a restart because the percentage did not change and it appeared that nothing was happening on the PC.
    Does support have any help?
Reply
  • 0
    New information. Today re-ran same install and started Sophos free tool. After loading updates and starting memory scan, got blue screen (Windows 10) with message: CLOCK_WATCHDOG_TIMEOUT. Your PC ran into a problem and needs to restart. We're collecting some error info and then we'll restart for you. %COMPLETE.
    Eventually (after more than 2 minutes) I did a restart because the percentage did not change and it appeared that nothing was happening on the PC.
    Does support have any help?
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