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WebIntelligence crash

What's up with this? (Also, don't understand version 9.4.0, since I'm running the 9.4.1. Or does that mean that only WebIntelligence is still at version 9.4.0?) Only showing up to the crashed thread; can post the entire report, if wanted.


EDIT: just found another recent one from my 10.8. I've posted it below this one.

These WebIntelligence crashes have only recently started.

Process:         SophosWebIntelligence [181]
Path:            /Library/Sophos Anti-Virus/SophosWebIntelligence.bundle/Contents/MacOS/SophosWebIntelligence
Identifier:      SophosWebIntelligence
Version:         9.4.0 (???)
Code Type:       X86-64 (Native)
Parent Process:  launchd [1]
Responsible:     SophosWebIntelligence [181]
User ID:         504

Date/Time:       2016-01-26 16:29:32.105 -0500
OS Version:      Mac OS X 10.9.5 (13F1603)
Report Version:  11
Anonymous UUID:  B7D85D4A-FEE7-4290-F6E3-9C34461FD69B


Crashed Thread:  2  Dispatch queue: com.sophos.proxyQueue

Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: EXC_I386_GPFLT

Thread 0:: Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib            0x00007fff8cbe1a1a mach_msg_trap + 10
1   libsystem_kernel.dylib            0x00007fff8cbe0d18 mach_msg + 64
2   com.apple.CoreFoundation          0x00007fff8c0c1f15 __CFRunLoopServiceMachPort + 181
3   com.apple.CoreFoundation          0x00007fff8c0c1539 __CFRunLoopRun + 1161
4   com.apple.CoreFoundation          0x00007fff8c0c0e75 CFRunLoopRunSpecific + 309
5   com.apple.Foundation              0x00007fff97bc20fc -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 253
6   com.sophos.macendpoint.SophosGenericsCore    0x0000000108353c71 -[SGBackgroundService _runWithArgs:] + 229
7   com.sophos.macendpoint.SophosGenericsCore    0x000000010835412d SGBackgroundServiceMain + 600
8   com.sophos.macendpoint.SophosWebIntelligence    0x000000010815e99d main + 238
9   com.sophos.macendpoint.SophosWebIntelligence    0x0000000108156d24 start + 52

Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib            0x00007fff8cbe6662 kevent64 + 10
1   libdispatch.dylib                 0x00007fff945f4421 _dispatch_mgr_invoke + 239
2   libdispatch.dylib                 0x00007fff945f4136 _dispatch_mgr_thread + 52

Thread 2 Crashed:: Dispatch queue: com.sophos.proxyQueue
0   com.sophos.macendpoint.SophosWebIntelligence    0x0000000108214c54 SME::URLBusinessLogic::Left() + 56
1   com.sophos.macendpoint.SophosWebIntelligence    0x00000001081fde78 SME::WebEngine::Impl::Stub::Hand::hasOutput() const + 26
2   com.sophos.macendpoint.SophosWebIntelligence    0x0000000108160fed (anonymous namespace)::drain(SME::Flow&, SME::Socket&, SME::Socket&, SME::CharBuffer&, bool) + 156
3   com.sophos.macendpoint.SophosWebIntelligence    0x00000001081612bb SME::Connection::notifyWrite(SME::Socket::Impl const*) + 337
4   com.sophos.macendpoint.SophosWebIntelligence    0x0000000108161a6a SME::Socket::Impl::socketCallback(__CFSocket*, unsigned long, __CFData const*, void const*, void*) + 230
5   com.apple.CoreFoundation          0x00007fff8c11011b __CFSocketPerformV0 + 1051
6   com.apple.CoreFoundation          0x00007fff8c0d05b1 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17
7   com.apple.CoreFoundation          0x00007fff8c0c1c62 __CFRunLoopDoSources0 + 242
8   com.apple.CoreFoundation          0x00007fff8c0c13ef __CFRunLoopRun + 831
9   com.apple.CoreFoundation          0x00007fff8c0c0e75 CFRunLoopRunSpecific + 309
10  com.sophos.macendpoint.SophosWebIntelligence    0x00000001081643fe SME::SocketMultiplex::poll(unsigned long) + 120
11  com.sophos.macendpoint.SophosWebIntelligence    0x000000010815f185 SME::Proxy::poll(unsigned long) + 287
12  com.sophos.macendpoint.SophosWebIntelligence    0x000000010815d63f __33-[SMEWebClient startIntercepting]_block_invoke + 370
13  libdispatch.dylib                 0x00007fff945f51bb _dispatch_call_block_and_release + 12
14  libdispatch.dylib                 0x00007fff945f228d _dispatch_client_callout + 8
15  libdispatch.dylib                 0x00007fff945f4673 _dispatch_queue_drain + 451
16  libdispatch.dylib                 0x00007fff945f59c1 _dispatch_queue_invoke + 110
17  libdispatch.dylib                 0x00007fff945f3f87 _dispatch_root_queue_drain + 75
18  libdispatch.dylib                 0x00007fff945f5177 _dispatch_worker_thread2 + 40
19  libsystem_pthread.dylib           0x00007fff8bd83ef8 _pthread_wqthread + 314
20  libsystem_pthread.dylib           0x00007fff8bd86fb9 start_wqthread + 13

----------------------------------------------------------

Process:         SophosWebIntelligence [152]
Path:            /Library/Sophos Anti-Virus/SophosWebIntelligence.bundle/Contents/MacOS/SophosWebIntelligence
Identifier:      SophosWebIntelligence
Version:         9.4.0 (???)
Code Type:       X86-64 (Native)
Parent Process:  launchd [1]
User ID:         504

Date/Time:       2016-01-21 08:25:55.071 -0500
OS Version:      Mac OS X 10.8.5 (12F2560)
Report Version:  10

Crashed Thread:  0  Dispatch queue: com.apple.main-thread

Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: EXC_I386_GPFLT

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   com.sophos.macendpoint.SophosWebIntelligence    0x0000000104f93dfe SME::BusinessLogicTransaction::selfDestruct() + 54
1   com.sophos.macendpoint.SophosWebIntelligence    0x0000000104fa49c3 SME::BusinessLogicHelper::scan_results(unsigned int, ScanResults const*) + 121
2   com.sophos.macendpoint.SophosWebIntelligence    0x0000000104f936c9 SME::WebEngine::scan_result(unsigned int, ScanResults const*) + 39
3   com.sophos.macendpoint.SophosWebIntelligence    0x0000000104ef7454 SME::Connection::scan_result(unsigned int, ScanResults const*) + 36
4   com.sophos.macendpoint.SophosWebIntelligence    0x0000000104eedb34 -[CommonProxy filterRequestBroker:didReceiveScanResult:forRequestToken:] + 408
5   com.sophos.macendpoint.SophosWebIntelligence    0x0000000104ef0476 -[SMEFilterRequestBroker handleFilterRequestClientType:forToken:] + 226
6   com.apple.CoreFoundation          0x00007fff9408c02c ____CFXNotificationPostToken_block_invoke_0 + 284
7   com.apple.CoreFoundation          0x00007fff93feccd2 __CFRUNLOOP_IS_CALLING_OUT_TO_A_BLOCK__ + 18
8   com.apple.CoreFoundation          0x00007fff93fad47f __CFRunLoopDoBlocks + 255
9   com.apple.CoreFoundation          0x00007fff93fd1c7c __CFRunLoopRun + 1948
10  com.apple.CoreFoundation          0x00007fff93fd10e2 CFRunLoopRunSpecific + 290
11  com.apple.Foundation              0x00007fff967117be -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 268
12  com.sophos.macendpoint.SophosGenericsCore    0x00000001050ebc71 -[SGBackgroundService _runWithArgs:] + 229
13  com.sophos.macendpoint.SophosGenericsCore    0x00000001050ec12d SGBackgroundServiceMain + 600
14  com.sophos.macendpoint.SophosWebIntelligence    0x0000000104ef499d main + 238
15  com.sophos.macendpoint.SophosWebIntelligence    0x0000000104eecd24 start + 52



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Parents
  • To address the question of component versions vs. the product version: we always show a version number of the overall product in the About box. This is considered the highest version of all installed components.

    When we make a maintenance update, such as 9.4.0 to 9.4.1, we only upgrade specific components requiring fixes. This has the advantage of making testing (and the risk of regression) easier to manage for us, as well as minimizing the download size of each maintenance update.

    Hope that answers that specific part of the question.

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

Reply
  • To address the question of component versions vs. the product version: we always show a version number of the overall product in the About box. This is considered the highest version of all installed components.

    When we make a maintenance update, such as 9.4.0 to 9.4.1, we only upgrade specific components requiring fixes. This has the advantage of making testing (and the risk of regression) easier to manage for us, as well as minimizing the download size of each maintenance update.

    Hope that answers that specific part of the question.

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

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