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Error Message Cannot install free home version on PC

RhondaCaywood

I have used Sophos free home version for a long time, and am familiar with uninstalling the old version and installing the new version. However I cannot install your new version because of an error message stating "The signature of Sophos Virus Removal Tool.exe is corrupt or invalid".

 

I use Windows 7 and IE 11 on my PC. I have not seen an answer to this question.



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  • 0
    I have had the same problem with WIN 10. Got around it by:
    1. Turn off any other antivirus app running
    2. Download (using 'save' option, not 'run' option) the tool
    3. Right-click the file, go to 'Properties'
    4. Under 'General', tick the 'unblock' box
    Then double-click the file and it will install without any more error messages

    Hope it works for you
    cheers, Gerd
  • 0 in reply to GerdTroost

    Thank you for your help. Shortly after posting this problem, I received a Sophos newsletter like I do every week or more. That newsletter had a link to download the free home version; I did, and it worked.

     

    Thank you again,

    Rhonda

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