Recently the download process for autoupdate frequently gets "stuck" -- the down arrow in the shield continues forever and the display window (Show AutoUpdate Window) displays "Downloading". This has happened both on my iMac and on my wife's Mac Mini. The problem can be solved by re-starting the machine - the next update succeeds.
iMac OS X 10.7.5
Mac Mini OS X 10.3.3
hey serra, thanks for responding.
this is from the log -- it keeps repeating (TM is time machine backup volume)
com.sophos.autoupdate: Updating catalogue information at 06:51:57 01 August 2015
com.sophos.autoupdate: Catalogue updated at 06:51:57 01 August 2015
com.sophos.autoupdate: Download started at 06:51:57 01 August 2015
com.sophos.autoupdate: Download completed at 06:52:05 01 August 2015
com.sophos.autoupdate: Update started at 06:52:05 01 August 2015
com.sophos.intercheck: Info: ic_worker_start: kext already loaded at 06:52 on 01 August 2015
com.sophos.intercheck:
com.sophos.autoupdate: Update completed at 06:52:13 01 August 2015
com.sophos.autoupdate: Info: Checked primary server at 06:52 on 01 August 2015
com.sophos.autoupdate: Sophos Anti-Virus was updated
com.sophos.autoupdate:
com.sophos.intercheck: Sophos Anti-Virus
com.sophos.intercheck: Version 5.17, 21 July 2015
com.sophos.intercheck: Includes detection for 9569014 viruses, trojans and worms
com.sophos.intercheck: Copyright (c) 1989-2012 Sophos Ltd, www.sophos.com
com.sophos.intercheck:
com.sophos.intercheck:
com.sophos.intercheck: Using IDE files:
com.sophos.intercheck: age-anpq.ide age-anvq.ide age-anvu.ide age-anwo.ide age-anxa.ide age-anxs.ide age-anys.ide age-anza.ide age-anzq.ide
com.sophos.intercheck: age-aoal.ide age-aoaz.ide age-aobk.ide age-aobn.ide age-aocd.ide age-aocg.ide age-aocr.ide age-aodj.ide age-aodo.ide
com.sophos.intercheck: age-aodp.ide age-aodq.ide age-aodr.ide age-aoed.ide age-aoei.ide age-aofx.ide andro-dn.ide andro-dv.ide andro-dw.ide
com.sophos.intercheck: aspshe-h.ide auto-bba.ide bamita-j.ide banc-ccm.ide bank-gll.ide bank-glr.ide bank-glw.ide banl-bxt.ide banl-bxw.ide
com.sophos.intercheck: banl-bxy.ide banl-bxz.ide banl-byc.ide banl-byn.ide block-ai.ide boaxx-ap.ide bred-apv.ide bundpi-f.ide ceein-ab.ide
com.sophos.intercheck: chisb-ab.ide cride-fj.ide crowti-b.ide darkc-ah.ide darkko-k.ide delf-fyp.ide delf-fyq.ide dloa-dyg.ide docdl-rl.ide
com.sophos.intercheck: docdl-rr.ide docdl-ry.ide docdl-se.ide docdl-sz.ide docdl-tl.ide docdl-ty.ide docdl-un.ide docdl-us.ide docdl-vc.ide
com.sophos.intercheck: docdl-wa.ide dofoi-bd.ide dride-eu.ide dride-ev.ide dride-ex.ide dride-fb.ide dride-fk.ide dride-fr.ide dride-fs.ide
com.sophos.intercheck: dride-fu.ide dride-fw.ide drodac-t.ide dwnl-mqy.ide dwnl-mrn.ide dwnl-mrq.ide dwnl-mrr.ide dwnl-mrx.ide dwnl-msi.ide
com.sophos.intercheck: dwnl-msm.ide dynam-al.ide dyrez-ft.ide dyrez-gg.ide dyrez-gh.ide expjs-me.ide farei-fv.ide farei-gs.ide farei-gy.ide
com.sophos.intercheck: farei-hd.ide farei-hl.ide farei-hr.ide farei-hv.ide farei-hx.ide farei-hz.ide farei-ig.ide feebs-ce.ide helygu-a.ide
com.sophos.intercheck: ifram-my.ide inje-bok.ide inje-boq.ide inje-bos.ide inje-bou.ide inje-bqb.ide jsdld-bq.ide jsred-qu.ide keylo-qv.ide
com.sophos.intercheck: keylo-qw.ide ldmon-s.ide ldmon-v.ide limita-g.ide limita-i.ide limita-l.ide limita-m.ide limitl-b.ide malrar-e.ide
com.sophos.intercheck: malrar-f.ide mdro-guv.ide mdro-gvf.ide miure-ah.ide msil-djm.ide msil-dlk.ide msil-dlo.ide msil-dls.ide msil-dnf.ide
com.sophos.intercheck: msil-dno.ide msil-dns.ide msil-dnw.ide msil-doa.ide msil-dox.ide msil-dpe.ide msil-dph.ide msil-dpm.ide msil-dpo.ide
com.sophos.intercheck: msil-dqk.ide msil-drk.ide msil-dsg.ide msil-dsh.ide msil-dsi.ide msil-dsm.ide msil-dsp.ide msil-dsx.ide msil-dtk.ide
com.sophos.intercheck: msil-duw.ide msil-dvc.ide msil-dvd.ide msil-dvj.ide msil-dvv.ide msil-dwe.ide msil-dwi.ide msil-dwm.ide msil-dwt.ide
com.sophos.intercheck: msili-ik.ide msili-iu.ide papra-bb.ide potao-c.ide pws-cib.ide rans-awb.ide rans-awu.ide rans-axa.ide rans-axc.ide
com.sophos.intercheck: rans-axd.ide rans-axi.ide rans-axk.ide rans-axl.ide rans-axp.ide rans-axv.ide rans-ayg.ide rans-ayl.ide rans-aym.ide
com.sophos.intercheck: rans-ayn.ide rans-ayu.ide rans-ayx.ide rans-ayz.ide rans-azh.ide rans-azk.ide rans-azo.ide rans-azp.ide rans-azs.ide
com.sophos.intercheck: rans-ban.ide rans-baq.ide rans-baw.ide rans-bax.ide rans-baz.ide rans-bbh.ide rans-bbk.ide rans-bbz.ide rans-bcc.ide
com.sophos.intercheck: rans-bce.ide rans-bcl.ide rans-bcp.ide redym-ak.ide simda-da.ide skeeya-c.ide skeeya-d.ide skeeya-h.ide symmi-ar.ide
com.sophos.intercheck: symmi-au.ide tepfe-cl.ide tinba-ai.ide tinba-ao.ide tinba-as.ide turla-k.ide upatr-oa.ide upatr-on.ide upatr-oq.ide
com.sophos.intercheck: upatr-ot.ide upatr-ow.ide upatr-pd.ide upatr-pm.ide upatr-pn.ide upatr-px.ide upatr-qe.ide upatr-qj.ide upatr-qr.ide
com.sophos.intercheck: upatr-qw.ide upatr-ry.ide upatr-sa.ide upatr-se.ide upatr-sq.ide ursni-ak.ide vb-ise.ide vb-isl.ide vb-iso.ide
com.sophos.intercheck: vb-isp.ide vbinj-lo.ide vbs-fq.ide vbs-fr.ide vbzbo-bf.ide vbzbo-bg.ide vbzbo-bj.ide vbzbo-bo.ide vbzbo-bq.ide
com.sophos.intercheck: vbzbo-br.ide wneutr-b.ide wonto-sp.ide wonto-sx.ide wonto-tb.ide yakes-bx.ide zapcha-g.ide zbot-juk.ide zbot-jvc.ide
com.sophos.intercheck: zbot-jvd.ide zbot-jvj.ide zbot-jvm.ide zbot-jvy.ide zbot-jws.ide zbot-jxc.ide zbot-jxg.ide zbot-jxk.ide zbot-jxn.ide
com.sophos.intercheck: zbot-jyc.ide zegos-gu.ide
com.sophos.intercheck:
com.sophos.intercheck:
com.sophos.intercheck: Info: Exclusion: /Volumes/UnicronTMbackup2012/ at 06:52 on 01 August 2015
com.sophos.intercheck:
com.sophos.intercheck: Info: Exclusion: /Volumes/UnicronTMbackup2012/ at 07:29 on 01 August 2015
com.sophos.intercheck:
com.sophos.intercheck: Info: Exclusion: /Volumes/UnicronTMbackup2012 at 07:29 on 01 August 2015
com.sophos.intercheck:
com.sophos.intercheck: Info: Exclusion: /Volumes/UnicronTMbackup2012/ at 08:31 on 01 August 2015
com.sophos.intercheck:
com.sophos.intercheck: Info: Exclusion: /Volumes/UnicronTMbackup2012 at 08:31 on 01 August 2015
com.sophos.intercheck:
com.sophos.intercheck: Info: Exclusion: /Volumes/UnicronTMbackup2012/ at 09:33 on 01 August 2015
com.sophos.intercheck:
com.sophos.intercheck: Info: Exclusion: /Volumes/UnicronTMbackup2012 at 09:33 on 01 August 2015
com.sophos.intercheck:
com.sophos.intercheck: Info: Exclusion: /Volumes/UnicronTMbackup2012/ at 10:34 on 01 August 2015
com.sophos.intercheck:
com.sophos.intercheck: Info: Exclusion: /Volumes/UnicronTMbackup2012 at 10:34 on 01 August 2015
com.sophos.intercheck:
com.sophos.intercheck: Info: Exclusion: /Volumes/UnicronTMbackup2012/ at 11:36 on 01 August 2015
com.sophos.intercheck:
com.sophos.intercheck: Info: Exclusion: /Volumes/UnicronTMbackup2012 at 11:36 on 01 August 2015
com.sophos.intercheck:
com.sophos.intercheck: Info: Exclusion: /Volumes/UnicronTMbackup2012/ at 12:37 on 01 August 2015
com.sophos.intercheck:
com.sophos.intercheck: Info: Exclusion: /Volumes/UnicronTMbackup2012 at 12:37 on 01 August 2015
com.sophos.intercheck:
com.sophos.intercheck: Info: Exclusion: /Volumes/UnicronTMbackup2012/ at 13:38 on 01 August 2015
com.sophos.intercheck:
com.sophos.intercheck: Info: Exclusion: /Volumes/UnicronTMbackup2012 at 13:38 on 01 August 2015
com.sophos.intercheck:
com.sophos.intercheck: Info: Exclusion: /Volumes/UnicronTMbackup2012/ at 14:43 on 01 August 2015
com.sophos.intercheck:
com.sophos.intercheck: Info: Exclusion: /Volumes/UnicronTMbackup2012 at 14:43 on 01 August 2015
com.sophos.intercheck:
This is where it ends and it hasn't updated since. this is info from terminal:
Last login: Fri Jul 31 16:49:58 on console
[UNICRON:~] mjones_old% sudo rm -rf /Library/Caches/com.sophos.sau/ ; /usr/bin/SophosUpdate
Password:
Sophos AutoUpdate Tool
Version 9.2.6
Copyright (c) 2014 Sophos Ltd. www.sophos.com
Checking primary server...
And it sits there.
hey serra, thanks for responding.
this is from the log -- it keeps repeating (TM is time machine backup volume)
com.sophos.autoupdate: Updating catalogue information at 06:51:57 01 August 2015
com.sophos.autoupdate: Catalogue updated at 06:51:57 01 August 2015
com.sophos.autoupdate: Download started at 06:51:57 01 August 2015
com.sophos.autoupdate: Download completed at 06:52:05 01 August 2015
com.sophos.autoupdate: Update started at 06:52:05 01 August 2015
com.sophos.intercheck: Info: ic_worker_start: kext already loaded at 06:52 on 01 August 2015
com.sophos.intercheck:
com.sophos.autoupdate: Update completed at 06:52:13 01 August 2015
com.sophos.autoupdate: Info: Checked primary server at 06:52 on 01 August 2015
com.sophos.autoupdate: Sophos Anti-Virus was updated
com.sophos.autoupdate:
com.sophos.intercheck: Sophos Anti-Virus
com.sophos.intercheck: Version 5.17, 21 July 2015
com.sophos.intercheck: Includes detection for 9569014 viruses, trojans and worms
com.sophos.intercheck: Copyright (c) 1989-2012 Sophos Ltd, www.sophos.com
com.sophos.intercheck:
com.sophos.intercheck:
com.sophos.intercheck: Using IDE files:
com.sophos.intercheck: age-anpq.ide age-anvq.ide age-anvu.ide age-anwo.ide age-anxa.ide age-anxs.ide age-anys.ide age-anza.ide age-anzq.ide
com.sophos.intercheck: age-aoal.ide age-aoaz.ide age-aobk.ide age-aobn.ide age-aocd.ide age-aocg.ide age-aocr.ide age-aodj.ide age-aodo.ide
com.sophos.intercheck: age-aodp.ide age-aodq.ide age-aodr.ide age-aoed.ide age-aoei.ide age-aofx.ide andro-dn.ide andro-dv.ide andro-dw.ide
com.sophos.intercheck: aspshe-h.ide auto-bba.ide bamita-j.ide banc-ccm.ide bank-gll.ide bank-glr.ide bank-glw.ide banl-bxt.ide banl-bxw.ide
com.sophos.intercheck: banl-bxy.ide banl-bxz.ide banl-byc.ide banl-byn.ide block-ai.ide boaxx-ap.ide bred-apv.ide bundpi-f.ide ceein-ab.ide
com.sophos.intercheck: chisb-ab.ide cride-fj.ide crowti-b.ide darkc-ah.ide darkko-k.ide delf-fyp.ide delf-fyq.ide dloa-dyg.ide docdl-rl.ide
com.sophos.intercheck: docdl-rr.ide docdl-ry.ide docdl-se.ide docdl-sz.ide docdl-tl.ide docdl-ty.ide docdl-un.ide docdl-us.ide docdl-vc.ide
com.sophos.intercheck: docdl-wa.ide dofoi-bd.ide dride-eu.ide dride-ev.ide dride-ex.ide dride-fb.ide dride-fk.ide dride-fr.ide dride-fs.ide
com.sophos.intercheck: dride-fu.ide dride-fw.ide drodac-t.ide dwnl-mqy.ide dwnl-mrn.ide dwnl-mrq.ide dwnl-mrr.ide dwnl-mrx.ide dwnl-msi.ide
com.sophos.intercheck: dwnl-msm.ide dynam-al.ide dyrez-ft.ide dyrez-gg.ide dyrez-gh.ide expjs-me.ide farei-fv.ide farei-gs.ide farei-gy.ide
com.sophos.intercheck: farei-hd.ide farei-hl.ide farei-hr.ide farei-hv.ide farei-hx.ide farei-hz.ide farei-ig.ide feebs-ce.ide helygu-a.ide
com.sophos.intercheck: ifram-my.ide inje-bok.ide inje-boq.ide inje-bos.ide inje-bou.ide inje-bqb.ide jsdld-bq.ide jsred-qu.ide keylo-qv.ide
com.sophos.intercheck: keylo-qw.ide ldmon-s.ide ldmon-v.ide limita-g.ide limita-i.ide limita-l.ide limita-m.ide limitl-b.ide malrar-e.ide
com.sophos.intercheck: malrar-f.ide mdro-guv.ide mdro-gvf.ide miure-ah.ide msil-djm.ide msil-dlk.ide msil-dlo.ide msil-dls.ide msil-dnf.ide
com.sophos.intercheck: msil-dno.ide msil-dns.ide msil-dnw.ide msil-doa.ide msil-dox.ide msil-dpe.ide msil-dph.ide msil-dpm.ide msil-dpo.ide
com.sophos.intercheck: msil-dqk.ide msil-drk.ide msil-dsg.ide msil-dsh.ide msil-dsi.ide msil-dsm.ide msil-dsp.ide msil-dsx.ide msil-dtk.ide
com.sophos.intercheck: msil-duw.ide msil-dvc.ide msil-dvd.ide msil-dvj.ide msil-dvv.ide msil-dwe.ide msil-dwi.ide msil-dwm.ide msil-dwt.ide
com.sophos.intercheck: msili-ik.ide msili-iu.ide papra-bb.ide potao-c.ide pws-cib.ide rans-awb.ide rans-awu.ide rans-axa.ide rans-axc.ide
com.sophos.intercheck: rans-axd.ide rans-axi.ide rans-axk.ide rans-axl.ide rans-axp.ide rans-axv.ide rans-ayg.ide rans-ayl.ide rans-aym.ide
com.sophos.intercheck: rans-ayn.ide rans-ayu.ide rans-ayx.ide rans-ayz.ide rans-azh.ide rans-azk.ide rans-azo.ide rans-azp.ide rans-azs.ide
com.sophos.intercheck: rans-ban.ide rans-baq.ide rans-baw.ide rans-bax.ide rans-baz.ide rans-bbh.ide rans-bbk.ide rans-bbz.ide rans-bcc.ide
com.sophos.intercheck: rans-bce.ide rans-bcl.ide rans-bcp.ide redym-ak.ide simda-da.ide skeeya-c.ide skeeya-d.ide skeeya-h.ide symmi-ar.ide
com.sophos.intercheck: symmi-au.ide tepfe-cl.ide tinba-ai.ide tinba-ao.ide tinba-as.ide turla-k.ide upatr-oa.ide upatr-on.ide upatr-oq.ide
com.sophos.intercheck: upatr-ot.ide upatr-ow.ide upatr-pd.ide upatr-pm.ide upatr-pn.ide upatr-px.ide upatr-qe.ide upatr-qj.ide upatr-qr.ide
com.sophos.intercheck: upatr-qw.ide upatr-ry.ide upatr-sa.ide upatr-se.ide upatr-sq.ide ursni-ak.ide vb-ise.ide vb-isl.ide vb-iso.ide
com.sophos.intercheck: vb-isp.ide vbinj-lo.ide vbs-fq.ide vbs-fr.ide vbzbo-bf.ide vbzbo-bg.ide vbzbo-bj.ide vbzbo-bo.ide vbzbo-bq.ide
com.sophos.intercheck: vbzbo-br.ide wneutr-b.ide wonto-sp.ide wonto-sx.ide wonto-tb.ide yakes-bx.ide zapcha-g.ide zbot-juk.ide zbot-jvc.ide
com.sophos.intercheck: zbot-jvd.ide zbot-jvj.ide zbot-jvm.ide zbot-jvy.ide zbot-jws.ide zbot-jxc.ide zbot-jxg.ide zbot-jxk.ide zbot-jxn.ide
com.sophos.intercheck: zbot-jyc.ide zegos-gu.ide
com.sophos.intercheck:
com.sophos.intercheck:
com.sophos.intercheck: Info: Exclusion: /Volumes/UnicronTMbackup2012/ at 06:52 on 01 August 2015
com.sophos.intercheck:
com.sophos.intercheck: Info: Exclusion: /Volumes/UnicronTMbackup2012/ at 07:29 on 01 August 2015
com.sophos.intercheck:
com.sophos.intercheck: Info: Exclusion: /Volumes/UnicronTMbackup2012 at 07:29 on 01 August 2015
com.sophos.intercheck:
com.sophos.intercheck: Info: Exclusion: /Volumes/UnicronTMbackup2012/ at 08:31 on 01 August 2015
com.sophos.intercheck:
com.sophos.intercheck: Info: Exclusion: /Volumes/UnicronTMbackup2012 at 08:31 on 01 August 2015
com.sophos.intercheck:
com.sophos.intercheck: Info: Exclusion: /Volumes/UnicronTMbackup2012/ at 09:33 on 01 August 2015
com.sophos.intercheck:
com.sophos.intercheck: Info: Exclusion: /Volumes/UnicronTMbackup2012 at 09:33 on 01 August 2015
com.sophos.intercheck:
com.sophos.intercheck: Info: Exclusion: /Volumes/UnicronTMbackup2012/ at 10:34 on 01 August 2015
com.sophos.intercheck:
com.sophos.intercheck: Info: Exclusion: /Volumes/UnicronTMbackup2012 at 10:34 on 01 August 2015
com.sophos.intercheck:
com.sophos.intercheck: Info: Exclusion: /Volumes/UnicronTMbackup2012/ at 11:36 on 01 August 2015
com.sophos.intercheck:
com.sophos.intercheck: Info: Exclusion: /Volumes/UnicronTMbackup2012 at 11:36 on 01 August 2015
com.sophos.intercheck:
com.sophos.intercheck: Info: Exclusion: /Volumes/UnicronTMbackup2012/ at 12:37 on 01 August 2015
com.sophos.intercheck:
com.sophos.intercheck: Info: Exclusion: /Volumes/UnicronTMbackup2012 at 12:37 on 01 August 2015
com.sophos.intercheck:
com.sophos.intercheck: Info: Exclusion: /Volumes/UnicronTMbackup2012/ at 13:38 on 01 August 2015
com.sophos.intercheck:
com.sophos.intercheck: Info: Exclusion: /Volumes/UnicronTMbackup2012 at 13:38 on 01 August 2015
com.sophos.intercheck:
com.sophos.intercheck: Info: Exclusion: /Volumes/UnicronTMbackup2012/ at 14:43 on 01 August 2015
com.sophos.intercheck:
com.sophos.intercheck: Info: Exclusion: /Volumes/UnicronTMbackup2012 at 14:43 on 01 August 2015
com.sophos.intercheck:
This is where it ends and it hasn't updated since. this is info from terminal:
Last login: Fri Jul 31 16:49:58 on console
[UNICRON:~] mjones_old% sudo rm -rf /Library/Caches/com.sophos.sau/ ; /usr/bin/SophosUpdate
Password:
Sophos AutoUpdate Tool
Version 9.2.6
Copyright (c) 2014 Sophos Ltd. www.sophos.com
Checking primary server...
And it sits there.
