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Autoupdate downloading fails to complete

Recently the download process for autoupdate frequently gets "stuck" -- the down arrow in the shield continues forever and the display window (Show AutoUpdate Window) displays "Downloading".  This has happened both on my iMac and on my wife's Mac Mini. The problem can be solved by re-starting the machine - the next update succeeds. 

iMac OS X 10.7.5

Mac Mini OS X 10.3.3

:1021302


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  • i'm getting that issue too where auto update conitnually runs. when i try to cancel the update, it says: Sophos AutoUpdate Error -- Could not send cancel update request to Sophos AutoUpdate daemon.

    i uninstalled the app completely and reinstalled, and then ran your sudo tool to flush the cache. terminal currently just says "Downloading..." and has been that way for a while.

    :1021450
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  • i'm getting that issue too where auto update conitnually runs. when i try to cancel the update, it says: Sophos AutoUpdate Error -- Could not send cancel update request to Sophos AutoUpdate daemon.

    i uninstalled the app completely and reinstalled, and then ran your sudo tool to flush the cache. terminal currently just says "Downloading..." and has been that way for a while.

    :1021450
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