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Autoupdate downloading fails to complete

TJM39

Recently the download process for autoupdate frequently gets "stuck" -- the down arrow in the shield continues forever and the display window (Show AutoUpdate Window) displays "Downloading".  This has happened both on my iMac and on my wife's Mac Mini. The problem can be solved by re-starting the machine - the next update succeeds. 

iMac OS X 10.7.5

Mac Mini OS X 10.3.3

:1021302


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  • 0

    Hey TJM39,

    Has this happened multiple times for both of your machines, or just the once? 

    If it happens again, one thing you could try would be to clear Autoupdate cache and force a new download. Steps to do that are listed below.

    Also, you say the Mac Mini is running OSX 10.3... frankly I'm surprised we are still continuing to send updates to that one. We currently require a minimum of 10.6, and will be phasing out support for that later this fall, so you may want to consider updating the Mac mini to a more current version of OSX. 

    How to Clear Autoupdate cache and force a new download

    1. Open Terminal from Spotlight:


    2. Paste in the following command and press enter:
      sudo rm -rf /Library/Caches/com.sophos.sau/ ; /usr/bin/SophosUpdate

       You will be prompted for your account password.  Type the same one you use to unlock System Preferences panels etc. - the password will not appear on screen.  Press enter once you have entered the password.

      The command will clear all of the already downloaded files in the Sophos AutoUpdate cache and force a new download.

    :1021305
  • 0 in reply to serra

    After performing this operation I get the error that no such file exists, and the download arrow on the Sophos icon keeps on going and going. I have tried to re-start too, and that does' fix id. And of course if I try to update I get the message that I can't do it at this time.

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  • 0 in reply to serra

    After performing this operation I get the error that no such file exists, and the download arrow on the Sophos icon keeps on going and going. I have tried to re-start too, and that does' fix id. And of course if I try to update I get the message that I can't do it at this time.

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