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Latest pre-release of 10.11.4 breaks Sophos AV Home Edition

The problem that existed prior to the release of 9.4.1 is back with the latest version of El Capitan that has just been pre-released 10.11.4 Beta (15E27e). The Sophos icon remains dimmed in the menu bar with the error On-Access Scanning Is Disabled. Could someone in engineering please take a look at this?



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  • I am also having issues with 10.11.4Beta. In trying to trouble shoot, I found the following in Sophos Anti-Virus.log - Is this part of the issue you are working on?


    com.sophos.autoupdate: Download completed at 09:46:27 09 February 2016
    com.sophos.autoupdate: Update started at 09:47:05 09 February 2016
    com.sophos.autoupdate: Update completed at 09:53:08 09 February 2016
    com.sophos.autoupdate: Info: Checked primary server at 09:53 on 09 February 2016
    com.sophos.autoupdate: Sophos Anti-Virus was updated
    com.sophos.autoupdate:
    com.sophos.intercheck: Info: ic_worker_start: kext not found, attempting to load at 09:53 on 09 February 2016
    com.sophos.intercheck:
    com.sophos.intercheck: Info: ic_worker_start: unable to load on access kext at 09:53 on 09 February 2016
    com.sophos.intercheck:
  • Possibly. You would also find some messages in the Console about kext signing, if its the same issue. Disabling the System Integrity Protection feature is a workaround, although admittedly not a great one.

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

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  • Possibly. You would also find some messages in the Console about kext signing, if its the same issue. Disabling the System Integrity Protection feature is a workaround, although admittedly not a great one.

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

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