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Sophos Home Edition for Mac fails removal and fails new install

CWTrooper

I'm running the latest edition of Mac OS X, Yosemite 10.10.3 and I can't remove SAV from my computer nor can I install a new version.  I get failure messages on both accounts.  I can't even tell what version of SAV I'm running in the "About" screen as it says About Panel Version UNKNOWN, although I think it is the latest version 9.  I also think I originally created this problem by trying to remove SAV by dragging it to trash as I didn't see the Remove Sophos Anti-Virus application in my Applications.  I've tried everything:  Rebooting, repairing disk permissions, running CleanMyMac versions 2 and 3 (both of which hung up on trying to remove SAV), running AppCleaner, downloading a new removal tool from the Sophos website.  Nothing works.  In trying to install McAfee I get an incompatible software message which I think is because it sees SAV.  Even if I trash the program and the removal tool McAfee won't install with the same error message.

Here's what I got from the installer log in the Console:

Marker - Apr 19, 2015, 8:33:22 AM
Apr 19 08:33:47 CWKlima.local Sophos Installer[647]: [SMEInstallController.m:250] Remove operation cannot run from this location (/Library/Application Support/Sophos/temp_647/Installer.app)
it must be run from the receipt location (/Library/Application Support/Sophos/he/Installer.app)
Apr 19 08:37:07 CWKlima.local Sophos Installer[671]: [SMEInstallController.m:250] Remove operation cannot run from this location (/Library/Application Support/Sophos/temp_671/Installer.app)
it must be run from the receipt location (/Library/Application Support/Sophos/he/Installer.app)

I then tried to add a folder in the Application Support Library as this says and copy the uninstaller there, but couldn't create the New Folder there.

I'm stuck!

Can someone help?

:1020666


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  • 0

    Hi 

    3. Open savosx_he_r and alt-click on Sophos Antivirus Home Edition and select "Show package contents"

    4. Browse to /savosx_he_r/Sophos Anti-Virus Home Edition.app/Contents/Resources

    5. Alt-click build-info.plist and select Open with > Text Edit

    This should open a document in text edit. The contents should look like this:

    <?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "www.apple.com/.../PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
    <key>BuildDate</key>
    <string>Wed Oct  8 15:34:49 BST 2014</string>
    <key>BuildType</key>
    <string>PRODUCTION</string>
    <key>ProductVersion</key>
    <string>9.2.2</string>
    <key>ChangeListNumber</key>
    <string>2454882</string>
</dict>
</plist>

    Please copy and paste the contents of this file into your reply and we'll take another look.

    :1020808
Reply
  • 0

    Hi 

    3. Open savosx_he_r and alt-click on Sophos Antivirus Home Edition and select "Show package contents"

    4. Browse to /savosx_he_r/Sophos Anti-Virus Home Edition.app/Contents/Resources

    5. Alt-click build-info.plist and select Open with > Text Edit

    This should open a document in text edit. The contents should look like this:

    <?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "www.apple.com/.../PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
    <key>BuildDate</key>
    <string>Wed Oct  8 15:34:49 BST 2014</string>
    <key>BuildType</key>
    <string>PRODUCTION</string>
    <key>ProductVersion</key>
    <string>9.2.2</string>
    <key>ChangeListNumber</key>
    <string>2454882</string>
</dict>
</plist>

    Please copy and paste the contents of this file into your reply and we'll take another look.

    :1020808
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