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Autoupdate stopped working in 8.0.23 ?

the over 10 years ago

Hi,

Autoupdate does not work from our location since Oct 28.

The version we use on our desktops is 8.0.23, with Threat DE version 3.50.1.

My OS version is 10.8.5

This is what I see in the logs:

com.sophos.intercheck: * Warning: file is older than 90 days
com.sophos.intercheck:
com.sophos.intercheck: Warning:   Useful life of Sophos Anti-Virus has been exceeded
com.sophos.intercheck:
com.sophos.intercheck: Info:   On-access scanner started at 13:40 on 28 October 2014
com.sophos.intercheck:
com.sophos.autoupdate: Updating catalogue information at 14:36:07 28 October 2014
com.sophos.autoupdate: Catalogue updated at 14:36:17 28 October 2014
com.sophos.autoupdate: Download started at 14:36:17 28 October 2014
com.sophos.autoupdate: Error: Failed to find product at 14:36:17 28 October 2014
com.sophos.autoupdate: Error:   Could not contact primary server at 14:36 on 28 October 2014
com.sophos.autoupdate:    URL is invalid
com.sophos.autoupdate:

...

com.sophos.autoupdate:
com.sophos.autoupdate: Updating catalogue information at 12:35:16 07 November 2014
com.sophos.autoupdate: Catalogue updated at 12:35:16 07 November 2014
com.sophos.autoupdate: Download started at 12:35:16 07 November 2014
com.sophos.autoupdate: Error: Failed to find product at 12:35:16 07 November 2014
com.sophos.autoupdate: Error: Could not contact secondary server at 12:35 on 07 November 2014
com.sophos.autoupdate: URL is invalid
com.sophos.autoupdate:

As you can see I tried to set up the secondary server option as well, no luck.

I am able to get to port 80 on the IP that I see in the traffic dump of an update attempt.

Any ideas?

This thread was automatically locked due to age.

0 QC over 10 years ago

Hello the,

as you tried a Secondary server - are you actually talking about the Home Edition? And what did you configure for the Primary and Secondary?

Anyway, version 8 has been retired by end of April. You should have received warning that v8 is no longer supported.

Christian
:1019819
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0 the over 10 years ago

Hi Christian,
Thanks for the reply.
I am not sure which edition I have, I only see sophos running on my desktop. How do I make sure?
I did try to look for a retirement warning on the forum, I did not go back far enough it seems.
The linked articles are fine, but by reading them it is not clear (for me ?) what exactly happens when
people keep using v8 on say a 10.8.x box. Is it possible that the updates stopped working because I use v8?
I did not see the warning. How was I supposed to receive it, in e-mail?
cheers,
Robert
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0 QC over 10 years ago

Hello Robert,

sorry for the delay. If you didn't install it then it's likely not the HE. To make sure please see How to check which version of Sophos Anti-Virus for Mac you are running.

You should have received the warning in the logs (if at all, as it depends on the update location).

Christian
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