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Detected threat/issue disappears from Quarantine Manager

This has been going on for four days now and is honestly really annoying.

On Monday, I had an email malware threat detected. When I tried to clean it up out of Quarantine Manager, Sophos froze, crashed and restarted. The threat alert popped up again and I was able to clean it up.

However, almost every hour since this initial threat warning, I have received a popup message alerting me to the same threat. When entering Quarantine Manager, it disappears without warning of cleanup or anything. (Generally before I can even unlock Quarantine Manager, but sometimes right after.) I have checked other threads and cleaned the cache from my browser. I've had all programs closed. I've restarted. And I still get the warning with the same results.

I also saw there was a possibility of it being detected from my Time Capsule backup and so I excluded that from the live search. Still I get a warning about every hour.

Additionally it's worth noting that since the initial threat and subsequent cleanup, I have run two entire system scans and both times there have been "issues detected." These seem to be completely begnin and/or nonexistent files, though.

:1019753


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  • I have the same issue but with a different trojan. I don't get regular warnings, only when I start the Mac. Other than that, the experience is just the same - open Quarantine Manager (takes longer than I'd expect), there's a line with the threat and the Cleanup button is enabled, but before I can get anywhere near clicking it the threat line vanishes. The really annoying thing is that the on-access log (thanks for that suggestion) doesn't identify the file containing the threat. Screen shot attached.

    It's a Windows threat and I have a Mac, so I'm more irritated than worried. How can I stop these alerts if I don't know where the infected file(s) are?

    OSX 10.10.2, SAV Home Ed v 9.2.4

    :1020510
Reply
  • I have the same issue but with a different trojan. I don't get regular warnings, only when I start the Mac. Other than that, the experience is just the same - open Quarantine Manager (takes longer than I'd expect), there's a line with the threat and the Cleanup button is enabled, but before I can get anywhere near clicking it the threat line vanishes. The really annoying thing is that the on-access log (thanks for that suggestion) doesn't identify the file containing the threat. Screen shot attached.

    It's a Windows threat and I have a Mac, so I'm more irritated than worried. How can I stop these alerts if I don't know where the infected file(s) are?

    OSX 10.10.2, SAV Home Ed v 9.2.4

    :1020510
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