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Sophos Anti-Virus Update Never Ends

pak128

Sophos is trying to update the AntiVirus software on my Mac.  The left side of the Sophos Shield is just blinking up and down and the Sophos AutoUpdate Status window just says Updating Sophos AntiVirus with a blue barber pole that just keeps going.  This has been going on for 24 hours with no end in sight.  I cannot find a way to stop the AutoUpdate.  I also cannot use Mail as messages just say "Loading....".  I do not know if there is a way to stop the Update or Remove Sophos entirely.  Any help woul d be appreciated.  Would love to be able to use my Mac again.  Thanks!

:1007439


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    Which version of SAV and OS X are you using?

    SAV 8 should be attempting to update from 8.0.3 to 8.0.4.  Try rebooting and running the update again, preferably with mail.app and time machine off, if either of those is having issues.  The update should take 5 min max.  Then try rebooting again after the update, just to make sure everything is stable and in place.

    Sorry to hear you're having these problems; the software is definitely not designed to work that way, but it sounds like there's been some sort of conflict during the upgrade process.

    :1007445
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  • 0

    Which version of SAV and OS X are you using?

    SAV 8 should be attempting to update from 8.0.3 to 8.0.4.  Try rebooting and running the update again, preferably with mail.app and time machine off, if either of those is having issues.  The update should take 5 min max.  Then try rebooting again after the update, just to make sure everything is stable and in place.

    Sorry to hear you're having these problems; the software is definitely not designed to work that way, but it sounds like there's been some sort of conflict during the upgrade process.

    :1007445
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