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Can't update, won't uninstall

I have the same problem.  I have placed all Sophos files that I could find in the trash on my iMac 21" and tried to install another type of Virus checker but I keep on getting the message that I cannot install the new virus checker because Sophos is still installed.  I have tried using the Sophos uninstaller and get the message that the software has been uninstalled.  However, when I try to install the new virus checker I get the same message as before.

My iMac has the latest version of Yosemite installed.  I do not know what version of Sophos SAV that I had originally.

Can anybody help please?  This is my first post!  

:1020592


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  • Sandy   Thanks for yourr reply.

    I have tried the procedure you recommend in the video and I get a 'Sophos Successfully Removed' dialoue box but I still cannot install a new Virus checker as i it says ' Sophos still present please remove'!

    Any ideas please?

    :1020595
Reply
  • Sandy   Thanks for yourr reply.

    I have tried the procedure you recommend in the video and I get a 'Sophos Successfully Removed' dialoue box but I still cannot install a new Virus checker as i it says ' Sophos still present please remove'!

    Any ideas please?

    :1020595
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