Hi
Several years ago I obtained a copy of Sophos free from my university and it has worked well. However, lately I have been getting an error message saying the scan cannot run. I believe the last version was 8.something. I assumed it was a "home edition" that was offered free through the university. I am trying to upgrade to the newest version (9.2.2) because I have upgraded my iMac to OS Yosemite.
There was no remove Sophos program in my Applications folder, so I simply dragged the application to the trash and deleted it, then restarted my computer. I tried to run the new installer, but I get the error message "an incompatible product is installed" and the installer quits. I have used spotlight to search the computer and can find no other sophos files. However, a sophos icon still appears in the menu bar on the right hand side of my screen and clicking on it gives me a menu with various options, none of which work.
I have looked in my start-up items and am at my wits end. I have looked through this forum without any success, including trying to remove the keychain components. They don't show up in Keychain Access.
How do I get rid of this old version? Is that what the "incompatible product" is? I am not aware of any other anti virus software installed on my conputer.
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