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SophosScanD process consuming up to 95% CPU

Pelagus

Dear,

After downgrading my MacBook Pro from Mavericks back to Snow Leopard, I re-installed Sophos Free AV. It seems to work well, except that a SophosScanD process is almost constantly - with short intermittents - using up to 95% (on average, sometimes even more than that) CPU and heating up my machine. I have completely uninstalled and then re-installed the product, from your website, but it keeps happening.

Any ideas? Please let me know if you need more information.

Regards, Hans

:1018785


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  • 0

    I had exactly the same thing happen to me and I'm really surprised and disappointed about how this has gone.

    A week ago I had the same problem that everyone else had, my macbook started to overheat and my cpu usage was way too high.  After *much* searching I discovered it was the SophosScanD process that was out of control.  So I took the only steps I could at the time, I uninstalled it.

    Today I went back to the thread and discovered that the problem has been fixed.  So I downloaded what I thought was the new version.  My macbook again immediately started to overheat.  With my cpu going crazy I thought I must have some other problem, it can't be Sophos, I just installed the new version.  I ran a check on my machine and found that once again it was SophosScanD out of control.  Frustrated and with my cpu going crazy and my machine overheating, I had to come back to this thread and read though the last few messages to discover that I am supposed to tell Sophos to do an update of the software I installed 10 minutes early.  I did that and restarted and everything now seems to be fine.

    But I really cannot understand this.  If you have a backlevel version of the software that you know is broken and a new version that you know is working correctly then why in the world when I download a fresh install today would I receive the broken version??!!!  If I was not already familiar with the problem I would have been back in the same position I was last week, madly searching the internet to figure out what is wrong with my machine.  Or else I would have just uninstalled it and run for the hills looking for any antivirus software other than yours.

    It's great that you've responded and you've fixed the problem quickly -- kudos on doing that.  You're embarrassed about the mistake and I can understand that.  But why do you continue to have people install the same broken software?  Even if you simply added a note on the download page saying something like: "Install this and then immediately do an update to fix a known problem", that would be a step in the right direction.  But why not just install the right version in the first place?  It's baffling to me.  For the second time in a week I was really frustrated.  Can someone please help me understand this?

    :1019243
Reply
  • 0

    I had exactly the same thing happen to me and I'm really surprised and disappointed about how this has gone.

    A week ago I had the same problem that everyone else had, my macbook started to overheat and my cpu usage was way too high.  After *much* searching I discovered it was the SophosScanD process that was out of control.  So I took the only steps I could at the time, I uninstalled it.

    Today I went back to the thread and discovered that the problem has been fixed.  So I downloaded what I thought was the new version.  My macbook again immediately started to overheat.  With my cpu going crazy I thought I must have some other problem, it can't be Sophos, I just installed the new version.  I ran a check on my machine and found that once again it was SophosScanD out of control.  Frustrated and with my cpu going crazy and my machine overheating, I had to come back to this thread and read though the last few messages to discover that I am supposed to tell Sophos to do an update of the software I installed 10 minutes early.  I did that and restarted and everything now seems to be fine.

    But I really cannot understand this.  If you have a backlevel version of the software that you know is broken and a new version that you know is working correctly then why in the world when I download a fresh install today would I receive the broken version??!!!  If I was not already familiar with the problem I would have been back in the same position I was last week, madly searching the internet to figure out what is wrong with my machine.  Or else I would have just uninstalled it and run for the hills looking for any antivirus software other than yours.

    It's great that you've responded and you've fixed the problem quickly -- kudos on doing that.  You're embarrassed about the mistake and I can understand that.  But why do you continue to have people install the same broken software?  Even if you simply added a note on the download page saying something like: "Install this and then immediately do an update to fix a known problem", that would be a step in the right direction.  But why not just install the right version in the first place?  It's baffling to me.  For the second time in a week I was really frustrated.  Can someone please help me understand this?

    :1019243
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