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SophosScanD process consuming up to 95% CPU

Pelagus

Dear,

After downgrading my MacBook Pro from Mavericks back to Snow Leopard, I re-installed Sophos Free AV. It seems to work well, except that a SophosScanD process is almost constantly - with short intermittents - using up to 95% (on average, sometimes even more than that) CPU and heating up my machine. I have completely uninstalled and then re-installed the product, from your website, but it keeps happening.

Any ideas? Please let me know if you need more information.

Regards, Hans

:1018785


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    <<our escalation process for critical issues needs to be reviewed. It shouldn't take a social media storm to get our attention in situations like this. We will do better going forward, and I appreciate your input about our progress.>>

    Bob - Thanks for the update.  As I said above, I've been very happy with the smooth, unobtrusive and efficient operation of the software for a long time now and I appreciate your candor here. Thank you for making the home edition freely available.

    :1019145
    Jeff
    If you care about animals, you should be vegan.
    If you don’t care about animals, but you value justice, you should still be vegan.
    Learn more from these resources:
    "THE WORLD IS VEGAN IF YOU WANT IT - Go vegan. It's easy. It’s better for your health (animal foods cause physical harm); it’s better for the planet (animal agriculture is an ecological disaster); and, most importantly, it’s the morally right thing to do." — Professor Gary L. Francione http://www.abolitionistapproach.com/
     
     
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  • 0

    <<our escalation process for critical issues needs to be reviewed. It shouldn't take a social media storm to get our attention in situations like this. We will do better going forward, and I appreciate your input about our progress.>>

    Bob - Thanks for the update.  As I said above, I've been very happy with the smooth, unobtrusive and efficient operation of the software for a long time now and I appreciate your candor here. Thank you for making the home edition freely available.

    :1019145
    Jeff
    If you care about animals, you should be vegan.
    If you don’t care about animals, but you value justice, you should still be vegan.
    Learn more from these resources:
    "THE WORLD IS VEGAN IF YOU WANT IT - Go vegan. It's easy. It’s better for your health (animal foods cause physical harm); it’s better for the planet (animal agriculture is an ecological disaster); and, most importantly, it’s the morally right thing to do." — Professor Gary L. Francione http://www.abolitionistapproach.com/
     
     
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