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unable to delete malware

I am unable to delete malware; I have upgraded Sophos as well.  Please see attached file.

:1020697


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Parents
  • The scan suggests isssues detected but no threat indicated in the quaratine manager when I scanned the backup after doing as you suggested.  So I hope that's it.

    I will try a scan of the home hard drive later just to be sure but it is looking good.  Thanks again for your expertise, your interest and diligenceQ

    gjh

    :1020830
Reply
  • The scan suggests isssues detected but no threat indicated in the quaratine manager when I scanned the backup after doing as you suggested.  So I hope that's it.

    I will try a scan of the home hard drive later just to be sure but it is looking good.  Thanks again for your expertise, your interest and diligenceQ

    gjh

    :1020830
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No Data