This is rather complicated This morning I discovered a pop up telling me my Sophos (old free Home Edition for Mac) was not running and neither was auto updater or on-access scanner. I could not turn them on in preferences and have no idea why. I DID download OS X 10.11.2 yesterday. So I deleted the app (using the uninstall Sophos tool) and tried to re-download. But the download page wasn't recognizing my email and password. I decided to open a new account and then was able to download and install the app, but it turns out to be the new "Sophos Home" for Mac. Now that it's installed I find there is no app preferences, no menu bar icon, no updater and no button to show log files. What gives???!!! I much preferred the old version. Finally, I ran a scan after the install and although it's almost finished, it's been running for almost 4 hours! And seems to be hang on certain files for a very long time ( I don't know what files). And my fans are now running at full speed almost all the time (Macbook Pro - Early 2011 - 17" with 2.3 Ghz I7 CPU, 8 GB RAM 500 GB SSD). Please Help!!!

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New Sophos Home no icon

MacVegan over 8 years ago

This is rather complicated

This morning I discovered a pop up telling me my Sophos (old free Home Edition for Mac) was not running and neither was auto updater or on-access scanner. I could not turn them on in preferences and have no idea why. I DID download OS X 10.11.2 yesterday.
So I deleted the app (using the uninstall Sophos tool) and tried to re-download. But the download page wasn't recognizing my email and password.
I decided to open a new account and then was able to download and install the app, but it turns out to be the new "Sophos Home" for Mac. Now that it's installed I find there is no app preferences, no menu bar icon, no updater and no button to show log files. What gives???!!! I much preferred the old version.
Finally, I ran a scan after the install and although it's almost finished, it's been running for almost 4 hours! And seems to be hang on certain files for a very long time ( I don't know what files). And my fans are now running at full speed almost all the time (Macbook Pro - Early 2011 - 17" with 2.3 Ghz I7 CPU, 8 GB RAM 500 GB SSD).

Please Help!!!

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