Hi All,
I am currently using Sophos AV Home for Mac (9.4.0). After installation, it stuck on Contacting Sophos. The username and password are both blank. Any suggestions?
Thanks,
R
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I have this issue as well. "Update Now" is grayed out under the Sophos AV menu. Also, the Sophos menu bar icon indicates that the application is "Contacting Sophos" which is also grayed out.
Under Preferences, Primary Location/ Update Location says Sophos and the User Name is blank as is the Password.
I've rebooted my Mac once. What can be done to complete the update?
Thanks Bob. I didn't find anything going on with my network or proxy settings, but today Sophos connected, updated, and scanned properly. Maybe I had to ignore it for a couple of days before it paid attention. :)
Thanks very much for your reply.
Randy