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Sophos cut off wifi access on my MacBook Pro

Hi I purchased Sophos last night. I installed it on my Macbook Pro and it blocked my wifi access;. Now I can't access the internet.

I was running iPVanish and also Little Snitch. I have turned off/quit both apps but still have no access. I even uninstalled IPVanish completely.

ANy ideas?



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  • Hi Jolly,

    welcome to the Sophos Community!

    Some tips:

    Although I'm not a Sophos employee, I know that a non-working product can be very annoying. If all the steps I have provided do not work, please uninstall the product and contact support. There are just limited knowledge base articles provided to troubleshoot Sophos Home, that's why we often refer to contact the dedicated Sophos Home support team. Please apologize for any inconvenience using the product. 

    Good luck!

    Intrusus
    Sophos Certified Engineer | Sophos Certified Technician

    private lab:
    XG firewall with SFOS 20.X running on Proxmox

    If a post solves your question use the 'Verify Answer' link

Reply
  • Hi Jolly,

    welcome to the Sophos Community!

    Some tips:

    Although I'm not a Sophos employee, I know that a non-working product can be very annoying. If all the steps I have provided do not work, please uninstall the product and contact support. There are just limited knowledge base articles provided to troubleshoot Sophos Home, that's why we often refer to contact the dedicated Sophos Home support team. Please apologize for any inconvenience using the product. 

    Good luck!

    Intrusus
    Sophos Certified Engineer | Sophos Certified Technician

    private lab:
    XG firewall with SFOS 20.X running on Proxmox

    If a post solves your question use the 'Verify Answer' link

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