Hi all:
We are experiencing a frustrating problem with installing SAV for Linux v 9.16.0 onto a system running SUSE OpenLeap 15.1 - we have other systems with the same hardware and O/S which we are able to install this on with no issues but this one system is giving me problems.
Install.log in /opt/sophos-av shows the following:
Traceback (most recent call last):
File "SavForLinux.py", line 27, in main
File "Controller.py", line 123, in action
File "Controller.py", line 396, in __install
File "Controller.py", line 941, in __performActions
File "ActionList.py", line 165, in doOperation
File "ActionList.py", line 152, in __doInstall
File "SXLConfig.py", line 20, in installAction
File "SXLConfig.py", line 101, in updateAction
File "SXLConfig.py", line 41, in __generateMachineIdIfRequired
File "SXLMachineId.py", line 221, in writeMachineIdIfRequired
File "SXLMachineId.py", line 185, in generateMachineId
File "SXLMachineId.py", line 170, in _generateMacs
File "SXLMachineId.py", line 115, in _generateMacsIfconfig
File "SXLMachineId.py", line 74, in _generateIfconfigLines
File "SXLMachineId.py", line 40, in popen
File "/build/input/python/install64/lib/python2.7/subprocess.py", line 394, in __init__
File "/build/input/python/install64/lib/python2.7/subprocess.py", line 1047, in _execute_child
OSError: [Errno 8] Exec format error
I have tried following up on the error by attempting to ensure that the /tmp directory is not blocked from exec [mount -o remount,exec /tmp] and confirmed this in /proc/mounts, as shown below:
/tmp xfs rw,nosuid,nodev,exec,relatime,attr2,inode64,noquota 0 0
but this didn't help. I tried moving the TMPDIR using export TMPDIR= to both /var/tmp and /opt/tmp but neither of those worked either.
I confirmed that the installer I have has worked on other systems, which are supposed to be configured identical to this one. Not sure why or where this is breaking.
All help appreciated.
Thanks,
Trece Verde
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