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savd: update.failed: Warning: There is another installation of Sophos Anti-Virus on this computer.

Clinton H

Ubuntu 19.10

 8:19:06 PM savd: update.failed: Warning: There is another installation of Sophos Anti-Virus on this computer.
Aborting the installation. Please remove the existing installation using KBA133542.
 8:19:06 PM systemd: Failed to start "Sophos Anti-Virus update".
 8:19:06 PM savd: update.failed: Failed to update Sophos Anti-Virus
 7:31:56 PM systemd: Failed to start "Sophos Anti-Virus update".
 7:31:56 PM savd: update.failed: Failed to replicate from all update sources

 

I only installed Sophos AV once.

 

Copyright 1989-2019 Sophos Limited. All rights reserved.
Sophos Anti-Virus       = 9.16.0
Build Revision          = 2821170
Threat detection engine = 3.77.1
Threat data             = 5.70
Threat count            = 44559540
Threat data release     = Tue 19 Nov 2019 12:00:00 AM



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    Getting that warning happens when the installer detects a clean install (the manifest.spec is not present in the installation), and either sav-protect init file is present, or /usr/local/bin/savscan exists.

    That suggests your install has got corrupted I think, deleting the manifest.spec from the installation.

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    Getting that warning happens when the installer detects a clean install (the manifest.spec is not present in the installation), and either sav-protect init file is present, or /usr/local/bin/savscan exists.

    That suggests your install has got corrupted I think, deleting the manifest.spec from the installation.

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