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Installation of antivirus on clean Ubuntu 18.04 fails

I am trying to install Sophos antivirus for Linux (free), version 9 on a cleanly intalled Ubuntu 18.04.

When running install.sh, I consequently am getting the following error message:

....
Do you need a proxy to access Sophos updates? Yes(Y)/No(N) [N]
>

Fetching free update credentials.
Installing Sophos Anti-Virus....
Installation aborted.
Failed to load virus data [0xffffffff8004022d]

What is wrong, this used to work perfectly until now!

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0 QC over 5 years ago

Hello Alex Klara,

I think DouglasLeeder can tell what it signifies or how to troubleshoot it.

Christian
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0 DouglasLeeder over 5 years ago

0x...22d means SOPHOS_SAVI_MISSING_VDL_PART

That's really weird. It's an error from the engine check, that we perform as part of the installation.

Is it possible you've run/running out of space on the /tmp partition?
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0 Alex Klara over 5 years ago in reply to DouglasLeeder

install.sh has execution permission. When starting the installation, I have 21G free disk space...
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0 DouglasLeeder over 5 years ago in reply to Alex Klara

Ok, that rules out running out of disk space. Could you try running the installer with --verbose argument. It should output the stdout/stderr from engineCheck, and we can see what it produced, if anything.
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0 Alex Klara over 5 years ago in reply to DouglasLeeder

I have only included the last part of the log output. Please let me know if you need the complete (extensive) log...

...
The Free version of Sophos Anti-Virus for Linux comes with no support.
Forums are available for our free tools at http://openforum.sophos.com/
Do you need a proxy to access Sophos updates? Yes(Y)/No(N) [N]
> n
Fetching free update credentials.
Installing Sophos Anti-Virus....
Engine check returned: 1
stdout:
Running scanStream
Got savi factory
Got savi object
Initialised savi
Set config
stderr:
Unable to load virus data [0xffffffff8004022d]
Installation aborted.
Failed to load virus data [0xffffffff8004022d]
Exception traceback: Traceback (most recent call last):
 File "Controller.py", line 123, in action
 File "Controller.py", line 396, in __install
 File "Controller.py", line 941, in __performActions
 File "ActionList.py", line 165, in doOperation
 File "ActionList.py", line 152, in __doInstall
 File "AbstractAction.py", line 62, in installAction
 File "EngineCheck.py", line 102, in updateAction
EngineCheckException: Failed to load virus data [0xffffffff8004022d]

0 DouglasLeeder over 5 years ago in reply to Alex Klara

I'm afraid that just confirms what we say before.

Maybe it's corruption of the installer tarfile? Maybe worth downloading a fresh copy?

I'm not sure what else it might be.
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0 Alex Klara over 5 years ago in reply to DouglasLeeder

I've downloaded the installer tar again. That solved the problem!

Somehow it must have become corrupt...
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