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Standard scan stalls on dslocal-backup.xar file. OS X 10.11.1, Sophos 9.4.0

ShirleyAngela

(I thought I'd managed to inadvertently click on something dodgy accessed via CNN news website; a strange website loaded; I shut everything down but wanted to do a scan just to be safe). Scan sits on file dslocal-backup.xar for hours. I see others have had this issue. Should I try to send in my dslocal-backup.xar file?



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    Hi Serra,

    I followed your instructions of listing the dslocal-backup.xar file as an exclusion in the On-Access section of the Sophos preferences. I then ran the option "Scan This Mac" from the drop-down menu but it still hung on the same file. I can see that Custom Scans can be built with inclusions and exclusions but I don't know how to run that to include absolutely everything EXCEPT the dslocal-backup.xar file (especially since some files aren't shown in the options for inclusion).
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  • 0
    Hi Serra,

    I followed your instructions of listing the dslocal-backup.xar file as an exclusion in the On-Access section of the Sophos preferences. I then ran the option "Scan This Mac" from the drop-down menu but it still hung on the same file. I can see that Custom Scans can be built with inclusions and exclusions but I don't know how to run that to include absolutely everything EXCEPT the dslocal-backup.xar file (especially since some files aren't shown in the options for inclusion).
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