This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Standard scan stalls on dslocal-backup.xar file. OS X 10.11.1, Sophos 9.4.0

(I thought I'd managed to inadvertently click on something dodgy accessed via CNN news website; a strange website loaded; I shut everything down but wanted to do a scan just to be safe). Scan sits on file dslocal-backup.xar for hours. I see others have had this issue. Should I try to send in my dslocal-backup.xar file?



This thread was automatically locked due to age.
Parents
  • Hi Serra,

    I don't know if I've managed to submit a sample of the file or not. I can choose it using your instructions but when I click submit the screen sits for quite a while then goes blank. I've tried this twice so I don't know what 'mess' of samples I've managed to create at the Sophos end! I will try the exclusion instructions (quite technical for me but a bit of an adventure ....)
Reply
  • Hi Serra,

    I don't know if I've managed to submit a sample of the file or not. I can choose it using your instructions but when I click submit the screen sits for quite a while then goes blank. I've tried this twice so I don't know what 'mess' of samples I've managed to create at the Sophos end! I will try the exclusion instructions (quite technical for me but a bit of an adventure ....)
Children
No Data