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Standard scan stalls on dslocal-backup.xar file. OS X 10.11.1, Sophos 9.4.0

ShirleyAngela

(I thought I'd managed to inadvertently click on something dodgy accessed via CNN news website; a strange website loaded; I shut everything down but wanted to do a scan just to be safe). Scan sits on file dslocal-backup.xar for hours. I see others have had this issue. Should I try to send in my dslocal-backup.xar file?



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  • 0
    Hi Serra,

    I can find my dslocal-backup.xar file using your instructions but I can't seem to get to the file to choose it from the sample screen. I navigate to Macintosh HD but it won't let me go from there to /private/var/db/ , am I doing something wrong or is there a step I'm missing out?
  • 0 in reply to ShirleyAngela
    Hi Shirley,

    I just tested it, and if you use the below steps (variation of what you did before) when you're at the sample upload screen, it should work.

    1) Select "Choose File"
    1) Once Finder is open, press cmd + shift + G (a "Go to Folder" path field will appear)
    2) type /private/var/db/ and hit return

    Finder automatically hides system files so users don't accidentally muck around in them, which is great until you actually need to get them. Then it's a bit more complicated!

    That said, did you manage to get the exclusion ok? Are you able to complete a scan without issue now?
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  • 0 in reply to ShirleyAngela
    Hi Shirley,

    I just tested it, and if you use the below steps (variation of what you did before) when you're at the sample upload screen, it should work.

    1) Select "Choose File"
    1) Once Finder is open, press cmd + shift + G (a "Go to Folder" path field will appear)
    2) type /private/var/db/ and hit return

    Finder automatically hides system files so users don't accidentally muck around in them, which is great until you actually need to get them. Then it's a bit more complicated!

    That said, did you manage to get the exclusion ok? Are you able to complete a scan without issue now?
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