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Standard scan stalls on dslocal-backup.xar file. OS X 10.11.1, Sophos 9.4.0

ShirleyAngela

(I thought I'd managed to inadvertently click on something dodgy accessed via CNN news website; a strange website loaded; I shut everything down but wanted to do a scan just to be safe). Scan sits on file dslocal-backup.xar for hours. I see others have had this issue. Should I try to send in my dslocal-backup.xar file?



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  • 0 in reply to ShirleyAngela
    Hi Shirley,

    I did some digging on this one, and it turns out there may be some issues with that specific XAR file you have. You can submit your copy of the file, if you are willing, here: secure2.sophos.com/.../sample-submission.aspx

    If you do submit, please describe the problem as related to scanning, and include the scan settings. I'm guessing this a Custom Scan, be sure to specify which options you turned on. Also note that this is from the Mac Home Edition product.

    In the meantime, what you can do to workaround is add an exclusion for that file. That should enable your scan to complete.

    1) Open Finder
    2) press cmd + shift + G (a path field will appear in Finder)
    3) type /private/var/db/ and hit return

    This will open the location of dslocal-backup.xar

    1. Choose Sophos Anti-Virus ➤ Preferences .
    2. Click On-access Scanning.
    3. If some settings are dimmed, click the lock icon and type an administrator name and password.
    4. Click Excluded Items.
    5. Do one of the following:
    • Drag the item(s) from the previous step to be excluded to the list of excluded items.

    Hopefully that makes sense - sorry it's not the simplest workaround!
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