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Sophos Antivirus is not running

SteveGlass

Sophos version 9.4.0

OS X Yosemite (Mac Mini).

I keep getting this error message.  I cannot get the on-demand scanner to run.  I had an HDD crash a week or so ago and ever since I rebuilt the system with a fresh install of OS X, the Sophos on-demand scanner will not run and I keep getting the error popup "Sophos Antivirus is not running."  It works if I uninstall/reinstall...but then it quits working as soon as it updates.  I've done this process many times, which is the definition of insanity because each time I expect it to finally work.  

I can go delete the 0kb dat file, but the next time the app updates, the problem re-occurs.

Am I missing something?

I have an iMac running the same version of OS X, same version of Sophos Home and it does not have an issue.  I am at a loss as to what is causing the issue on my Mini.



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    Well, I tried to install an old version os Sophos I found in my Downloads folder, but sadly, while it installed, it won't update. So I'm back to non-working Sophos 9.4.0 that I keep hoping "magically" starts working. Since this seems to be an ongoing issue for the last couple of months with multiple users experiencing the same symptoms, it looks like I may have to find something different as it doesn't seem to be getting resolved anytime soon. I realize it's a free product, and it is what it is, but I'm required to have AV to connect to my company VPN, so I guess I need to find something that works.
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  • 0
    Well, I tried to install an old version os Sophos I found in my Downloads folder, but sadly, while it installed, it won't update. So I'm back to non-working Sophos 9.4.0 that I keep hoping "magically" starts working. Since this seems to be an ongoing issue for the last couple of months with multiple users experiencing the same symptoms, it looks like I may have to find something different as it doesn't seem to be getting resolved anytime soon. I realize it's a free product, and it is what it is, but I'm required to have AV to connect to my company VPN, so I guess I need to find something that works.
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