I am sure i have key loggers, a back door or malicious remote user which has changed all my files so that nothing will update on my Mac for months... it has changed and added 4 times more .plist files than i had and changed all my configurations, network settings, WiFi, etc and does so when making my computer sleep...
NUMEROUS ISSUES:
1- seemed to install properly but then wont allow on access scanning or any reconfiguring of the preferences...
2- will not save changed preferences regarding what to do with threats/PUAs
3- logs show numerous entries with abrupt STOPPING when it states Sophos found a new volume
4- I wanted to send u numerous log lines that show major issues in both diagnostics and file logs and crash logs. There is NOWHERE TO SEND THEM and can't even upload screenshots to this ridiculous forum.
5- Sophos shows in other logs as having crashed my entire system numerous times but i was unaware of it?
6-I have done all trouble shooting recommendations and gotten ZERO change in results and spent almost 13 hours on this.
7- I do not think Sophos could have possibly made it harder or more confusing to even log in between yr different HE log ins and yr FREE AV different login methods and yr
8-all of yr "SUPPORT VIDEOS" guides etc. never have exactly my issues or any fixes in that work.
I am willing to BUY something just to get decent support as so few of the posts are even answered much less SOLVED for Mac users, BUT i do NEED a SMart type tool for Mac... after going and downloading the guide etc THEN IT SAYS just FOR WINDOWS.
9-what products do i need from you people to get some real help as well as support ? Happy to pay but i do not see a product that fits my needs...
** AND NOW I KEEP GETTING ORANGE BOXES appearing as i write this on yr page stating "An error occurred. Please try again or contact your administrator" continually
Oh and yr tags for this for mac are not even current! GRR
BTW i resent the heck out of yr claims when so many Mac users here have the same issues over and over! Your claim here is bologney:
~~~~~~"Easy installation and painless maintenance"~~~~~~~
Platform: OS X 10.10.5 Products: SAV for mac AND HE home edition
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