Sophos makes Safari and other browser fail to connect to websites

I am having the same problem on my MacBookPro, OS 10.9.5. I tried disabling the "web protection" feature (first switch only), as described, and am still having the problem in both Firefox and Safari, only not as often. Saw first issue in Safari last night, as I rarely use it. It is intermittent. Sometimes it happens when a page (in another tab) is trying to refresh itself, ie: Wunderground.com and sometimes I get the message when trying to open a link from gmail or even a link within the same web page (ie: GunBroker.com, otherworldcomputing.com). Tried everything suggested in Firefox troubleshooting. Tried resetting router. Turned off router for 5 minutes. Rebooted computer, repaired permissions, checked drive for errors (none), cleared cookies & cache… I don't have any items in my Authorization List for SAV… I know how to open Console to see the log, but don't know what to look for there, as it hasn't happened in the past 30 minutes or so.

OK: Just happened when clicking a link in eshop.macsales.com…here's what came up in log:

10/12/15 2:42:30.448 PM com.apple.launchd[1]: (com.sophos.scan[7617]) Exit timeout elapsed (20 seconds). Killing
10/12/15 2:42:31.170 PM SophosWebD[1147]: [SophosDistantObject.m:208] An exception was encountered while messaging the server: SophosNilProxyException. Retrying: 1 attempt(s)
10/12/15 2:42:31.170 PM SophosWebD[1147]: [SophosScanDClient.m:95] Exception in sending file scans :
10/12/15 2:42:31.212 PM SophosWebD[1147]: [SophosDistantObject.m:208] An exception was encountered while messaging the server: SophosNilProxyException. Retrying: 1 attempt(s)
10/12/15 2:42:31.212 PM SophosWebD[1147]: [SophosScanDClient.m:95] Exception in sending file scans :
10/12/15 2:42:31.503 PM SophosWebD[1147]: [SophosDistantObject.m:208] An exception was encountered while messaging the server: SophosNilProxyException. Retrying: 1 attempt(s)
10/12/15 2:42:31.503 PM SophosWebD[1147]: [SophosScanDClient.m:95] Exception in sending file scans :
10/12/15 2:42:31.521 PM SophosWebD[1147]: [SophosDistantObject.m:208] An exception was encountered while messaging the server: SophosNilProxyException. Retrying: 1 attempt(s)
10/12/15 2:42:31.521 PM SophosWebD[1147]: [SophosScanDClient.m:95] Exception in sending file scans :
10/12/15 2:42:31.662 PM SophosWebD[1147]: [SophosDistantObject.m:208] An exception was encountered while messaging the server: SophosNilProxyException. Retrying: 1 attempt(s)
10/12/15 2:42:31.662 PM SophosWebD[1147]: [SophosScanDClient.m:95] Exception in sending file scans :
10/12/15 2:42:31.938 PM scanserver[9748]: [main.m:119] server started!
10/12/15 2:42:39.000 PM kernel[0]: Sophos Anti-Virus on-access kext activated
10/12/15 2:42:40.133 PM SophosWebD[1147]: [WebClient.m:422] starting intercept
10/12/15 2:42:40.202 PM InterCheck[9747]: running code with pid 69 is trusted
10/12/15 2:42:40.207 PM InterCheck[9747]: running code with pid 69 is trusted
10/12/15 2:42:40.208 PM InterCheck[9747]: started...

Hi Deesl,

Thanks for submitting the logs. I've passed them onto the developer who is looking into this issue, and will let you know as soon as I have an update for you.

Cheers,
Serra

Hey everyone,

So we've discovered another user who was experiencing this issue was able to resolve it by resetting the rules on another application called little snitch. Just curious if any of you are using this, or any other third party firewall applications?

I saw the article, too, about Little Snitch. However, I am not using it, nor do I have a firewall set up or have an app for it (that I know of).

I saw the article, too, about Little Snitch. However, I am not using it, nor do I have a firewall set up or have an app for it (that I know of).