Since the new format, support appears to be sorely lacking. Many questions not being replied to, adequately replied to or followed through by SAV staff. One example of many: this thread, where Bob Cook asked me for an Intercheck process sample. Supplied days ago but not responded to.
https://community.sophos.com/products/free-antivirus-tools-for-desktops/f/17/t/9888
Hoping that this is only a temporary state of affairs. I have several other questions, but haven't posted them because getting answers has often been quite frustrating lately.
I think we all realize that we can't expect the same kind of support that we would get with a paid app. However, free or not, we are installing a program on our computers which makes significant system modifications and which we are permitting to make any number of different outgoing connections, and related questions should really be replied to by staff, not just other users.
Without at least the kind of support we formerly received, I think I will have to rethink whether or not I want to continue running Sophos--especially now with the new 9.4, which has implemented many changes.
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