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Sophos 9.4 hanging on every scan

DarinFennell

I have run Sophos Anti-virus on my Mac laptop several times now and every time it hangs half-way through the scan. From what I can tell, it is hanging on the exact same file each time. I get no message of any kind, just the progress bar showing how far along it is and the number of files scanned. I am running Yosemite on my Mac. Any help would be appreciated.

Thanks,


Darin



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  • 0
    Hello all,

    starting with 9.4.0 we enabled scanning of "xar" compressed dmg files .Xar (short for eXtensible ARchive format) is an open source file archiver and the archiver’s file format. It was created within the OpenDarwin project and is used in Mac OS X for software installation routines, as well as browser extensions in Safari. Xar replaced the use of gzipped pax files.

    Scanning these dmg files can be an extensive process, since the complete dmg is extracted and inside files are scanned. Other
    timely scanning operations are dmg or archives containing java classes.

    For example: the JDK dmg can take up to 15 minutes to scan, depending on system resources.

    The scans most likely will finish. In order to speed up on-demand scanning the user can do one of the following things:

    a) disable archive scanning (not recommended)

    b) add an exclusion for dmg files, like *.dmg

    Frank Fenn
    Sr. Software Engineer
  • 0 in reply to frankfenn
    I will try this. Already have disabled archive scanning, but will add the exclusion [*.dmg] This is under the "On Access" "Excluded Items" correct?
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