Thread Info
  • State Suggested Answer
  • Locked Locked
  • Replies 68 replies
  • Answers 1 answer
  • Subscribers 12 subscribers
  • Views 707383 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sophos 9.4 hanging on every scan

DarinFennell

I have run Sophos Anti-virus on my Mac laptop several times now and every time it hangs half-way through the scan. From what I can tell, it is hanging on the exact same file each time. I get no message of any kind, just the progress bar showing how far along it is and the number of files scanned. I am running Yosemite on my Mac. Any help would be appreciated.

Thanks,


Darin



This thread was automatically locked due to age.
Parents
  • 0
    I'm having the same problem on my Mac mini running El Capitan with Sophos Home 1.1.0 beta, which I just installed yesterday. The scan locks up the entire computer about halfway through the scan, requiring a hard reboot. The logs give no information about the scan results other than what volumes were detected.

    (null)
    Product version: 9.4.0
    Threat detection engine version: 3.61.0
    Threat data version: 5.21
    Release date: 10 November 2015
    Detects 10250202 threats
    Copyright © 1993-2012 Sophos Ltd. All rights reserved.

    Using IDE files:
    adwind-c.ide adwind-g.ide age-aoyj.ide age-aoyp.ide age-apae.ide age-apaf.ide age-apak.ide age-apce.ide age-apcn.ide
    age-apdu.ide age-apfm.ide age-apfs.ide age-apft.ide age-apgy.ide age-apie.ide age-apiq.ide age-apiu.ide age-apja.ide
    age-apjc.ide age-apjg.ide age-apjy.ide age-aplw.ide age-aplz.ide andro-ew.ide andro-ez.ide auto-bgq.ide bank-bb.ide
    bank-gmw.ide bank-gmx.ide banl-cbj.ide banl-cbl.ide banl-cbw.ide banl-ccb.ide banl-chh.ide banl-cid.ide bat-au.ide
    bepush-a.ide blada-as.ide blada-at.ide bulta-l.ide chepro-z.ide delf-fzd.ide diple-h.ide dldr-kg.ide dloa-dzn.ide
    docd-adn.ide docd-adq.ide docd-adx.ide docd-ady.ide docd-aeh.ide docd-aev.ide docd-afb.ide docd-afp.ide docd-ago.ide
    docd-agw.ide docd-ahh.ide docd-ahr.ide docd-ahs.ide docd-aie.ide docd-aii.ide docd-air.ide docd-ajc.ide docd-ajh.ide
    docd-ajm.ide docd-ajn.ide docd-ajs.ide docd-aka.ide docd-akj.ide docd-akm.ide docd-alq.ide docdr-gn.ide dofoi-bt.ide
    dofoi-bw.ide dofoi-bx.ide dofoi-cf.ide dride-ig.ide dride-iu.ide dride-iz.ide dride-je.ide dride-ji.ide dwnl-mvy.ide
    dwnl-mwj.ide dwnl-mws.ide dwnl-mxz.ide dwnl-myk.ide dyrez-jt.ide dyrez-kd.ide dyrez-ko.ide ecckrp-c.ide enchan-d.ide
    farei-qy.ide farei-rn.ide farei-rs.ide farei-ti.ide farei-tn.ide farei-ua.ide farei-ud.ide farei-uh.ide farei-ul.ide
    farei-um.ide farei-un.ide farei-uq.ide farei-vd.ide farei-vr.ide farei-wu.ide fsysna-g.ide gamar-df.ide gatak-x.ide
    gatak-y.ide gozi-t.ide html-ay.ide inje-bth.ide java-aab.ide java-abh.ide java-abq.ide java-zw.ide javab-zt.ide
    kovte-ag.ide ldmon-ab.ide limit-dj.ide limit-dl.ide limit-es.ide macout-h.ide msil-eoy.ide msil-eri.ide msil-ers.ide
    msil-erv.ide msil-etm.ide msil-eto.ide msil-etq.ide msil-ett.ide msil-etx.ide msil-euu.ide msil-evr.ide msil-exk.ide
    msil-exl.ide msil-exn.ide msil-exp.ide msil-eyi.ide msil-eyt.ide msil-ezg.ide msil-ezx.ide msil-fai.ide msil-faj.ide
    msil-fay.ide msili-jd.ide nanoco-w.ide necur-dn.ide netwir-h.ide nivdo-ae.ide nivdo-af.ide nivdo-am.ide noanco-e.ide
    obfusc-j.ide offend-d.ide pdf-y.ide pdfj-aiv.ide pdfuri-z.ide pws-cih.ide ramdo-am.ide ranbyu-t.ide rans-blj.ide
    rans-blt.ide rans-bmi.ide rans-bmn.ide rans-bmy.ide rans-bna.ide rans-bnn.ide rans-bob.ide rans-boo.ide rans-bpm.ide
    rans-bpn.ide rans-bpo.ide rans-bpy.ide rans-bqm.ide rans-bqp.ide rans-bqx.ide rans-bqz.ide rans-bre.ide rans-bro.ide
    rans-bsb.ide rans-bsk.ide rans-bsm.ide rans-bsp.ide ranso-dl.ide rat-e.ide redlon-m.ide rovnix-n.ide runtk-a.ide
    skeey-an.ide slackb-d.ide swfdl-n.ide thudoo-a.ide tinba-cj.ide tinba-co.ide tinba-cs.ide truste-b.ide upatr-ux.ide
    upatr-vp.ide upatr-vu.ide upatr-vz.ide upatr-wq.ide vawtr-cq.ide vb-ivn.ide vb-ivu.ide vb-iwc.ide vb-ixd.ide
    vbdldr-s.ide vbinj-mb.ide vbinj-mi.ide vbinj-ml.ide vbzbo-cy.ide vbzbo-cz.ide vbzbo-de.ide vbzbo-di.ide vmprot-b.ide
    winiga-a.ide wonknu-b.ide xtrat-aj.ide xtrat-am.ide yakbee-c.ide yakbee-g.ide zbot-kdv.ide zbot-kdz.ide zbot-kee.ide
    zbot-kel.ide zbot-kfn.ide zbot-kfp.ide zbot-kfr.ide zbot-kfz.ide zbot-kgi.ide zbot-kgl.ide zbot-kgp.ide zbot-kgt.ide
    zbot-kgy.ide zbot-khd.ide zbot-khx.ide zbot-kih.ide



    Scan name: "Scan Local Drives"
    Scan items:
    Configuration:
    Scan inside archives and compressed files: No
    Automatically clean up threats: Yes
    Scan for adware and potentially unwanted applications (PUA): Yes
    Automatically clean up adware and potentially unwanted applications (PUA): No
    Action on infected files: Report only
    Live Protection enabled: Yes

    Scan started at 2015-12-04 16:16:38

    New volume detected at /
    New volume detected at /Volumes/BOOTCAMP
    New volume detected at /Volumes/Buffalo 500GB
Reply
  • 0
    I'm having the same problem on my Mac mini running El Capitan with Sophos Home 1.1.0 beta, which I just installed yesterday. The scan locks up the entire computer about halfway through the scan, requiring a hard reboot. The logs give no information about the scan results other than what volumes were detected.

    (null)
    Product version: 9.4.0
    Threat detection engine version: 3.61.0
    Threat data version: 5.21
    Release date: 10 November 2015
    Detects 10250202 threats
    Copyright © 1993-2012 Sophos Ltd. All rights reserved.

    Using IDE files:
    adwind-c.ide adwind-g.ide age-aoyj.ide age-aoyp.ide age-apae.ide age-apaf.ide age-apak.ide age-apce.ide age-apcn.ide
    age-apdu.ide age-apfm.ide age-apfs.ide age-apft.ide age-apgy.ide age-apie.ide age-apiq.ide age-apiu.ide age-apja.ide
    age-apjc.ide age-apjg.ide age-apjy.ide age-aplw.ide age-aplz.ide andro-ew.ide andro-ez.ide auto-bgq.ide bank-bb.ide
    bank-gmw.ide bank-gmx.ide banl-cbj.ide banl-cbl.ide banl-cbw.ide banl-ccb.ide banl-chh.ide banl-cid.ide bat-au.ide
    bepush-a.ide blada-as.ide blada-at.ide bulta-l.ide chepro-z.ide delf-fzd.ide diple-h.ide dldr-kg.ide dloa-dzn.ide
    docd-adn.ide docd-adq.ide docd-adx.ide docd-ady.ide docd-aeh.ide docd-aev.ide docd-afb.ide docd-afp.ide docd-ago.ide
    docd-agw.ide docd-ahh.ide docd-ahr.ide docd-ahs.ide docd-aie.ide docd-aii.ide docd-air.ide docd-ajc.ide docd-ajh.ide
    docd-ajm.ide docd-ajn.ide docd-ajs.ide docd-aka.ide docd-akj.ide docd-akm.ide docd-alq.ide docdr-gn.ide dofoi-bt.ide
    dofoi-bw.ide dofoi-bx.ide dofoi-cf.ide dride-ig.ide dride-iu.ide dride-iz.ide dride-je.ide dride-ji.ide dwnl-mvy.ide
    dwnl-mwj.ide dwnl-mws.ide dwnl-mxz.ide dwnl-myk.ide dyrez-jt.ide dyrez-kd.ide dyrez-ko.ide ecckrp-c.ide enchan-d.ide
    farei-qy.ide farei-rn.ide farei-rs.ide farei-ti.ide farei-tn.ide farei-ua.ide farei-ud.ide farei-uh.ide farei-ul.ide
    farei-um.ide farei-un.ide farei-uq.ide farei-vd.ide farei-vr.ide farei-wu.ide fsysna-g.ide gamar-df.ide gatak-x.ide
    gatak-y.ide gozi-t.ide html-ay.ide inje-bth.ide java-aab.ide java-abh.ide java-abq.ide java-zw.ide javab-zt.ide
    kovte-ag.ide ldmon-ab.ide limit-dj.ide limit-dl.ide limit-es.ide macout-h.ide msil-eoy.ide msil-eri.ide msil-ers.ide
    msil-erv.ide msil-etm.ide msil-eto.ide msil-etq.ide msil-ett.ide msil-etx.ide msil-euu.ide msil-evr.ide msil-exk.ide
    msil-exl.ide msil-exn.ide msil-exp.ide msil-eyi.ide msil-eyt.ide msil-ezg.ide msil-ezx.ide msil-fai.ide msil-faj.ide
    msil-fay.ide msili-jd.ide nanoco-w.ide necur-dn.ide netwir-h.ide nivdo-ae.ide nivdo-af.ide nivdo-am.ide noanco-e.ide
    obfusc-j.ide offend-d.ide pdf-y.ide pdfj-aiv.ide pdfuri-z.ide pws-cih.ide ramdo-am.ide ranbyu-t.ide rans-blj.ide
    rans-blt.ide rans-bmi.ide rans-bmn.ide rans-bmy.ide rans-bna.ide rans-bnn.ide rans-bob.ide rans-boo.ide rans-bpm.ide
    rans-bpn.ide rans-bpo.ide rans-bpy.ide rans-bqm.ide rans-bqp.ide rans-bqx.ide rans-bqz.ide rans-bre.ide rans-bro.ide
    rans-bsb.ide rans-bsk.ide rans-bsm.ide rans-bsp.ide ranso-dl.ide rat-e.ide redlon-m.ide rovnix-n.ide runtk-a.ide
    skeey-an.ide slackb-d.ide swfdl-n.ide thudoo-a.ide tinba-cj.ide tinba-co.ide tinba-cs.ide truste-b.ide upatr-ux.ide
    upatr-vp.ide upatr-vu.ide upatr-vz.ide upatr-wq.ide vawtr-cq.ide vb-ivn.ide vb-ivu.ide vb-iwc.ide vb-ixd.ide
    vbdldr-s.ide vbinj-mb.ide vbinj-mi.ide vbinj-ml.ide vbzbo-cy.ide vbzbo-cz.ide vbzbo-de.ide vbzbo-di.ide vmprot-b.ide
    winiga-a.ide wonknu-b.ide xtrat-aj.ide xtrat-am.ide yakbee-c.ide yakbee-g.ide zbot-kdv.ide zbot-kdz.ide zbot-kee.ide
    zbot-kel.ide zbot-kfn.ide zbot-kfp.ide zbot-kfr.ide zbot-kfz.ide zbot-kgi.ide zbot-kgl.ide zbot-kgp.ide zbot-kgt.ide
    zbot-kgy.ide zbot-khd.ide zbot-khx.ide zbot-kih.ide



    Scan name: "Scan Local Drives"
    Scan items:
    Configuration:
    Scan inside archives and compressed files: No
    Automatically clean up threats: Yes
    Scan for adware and potentially unwanted applications (PUA): Yes
    Automatically clean up adware and potentially unwanted applications (PUA): No
    Action on infected files: Report only
    Live Protection enabled: Yes

    Scan started at 2015-12-04 16:16:38

    New volume detected at /
    New volume detected at /Volumes/BOOTCAMP
    New volume detected at /Volumes/Buffalo 500GB
Children
No Data
Unfiltered HTML